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Commercical Retention Supervisor

Requisition ID: 32720BR
Jericho, NY

Position Type: Full Time

Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises,  advertisers and our people.
The Company offers Optimumbranded digital cable television, highspeed Internet and voice services, as well as Optimum WiFi, the nation’s most robust WiFi network, to residential and business customers across the New York TriState area.

Perks of Working for Altice:


  • Base pay + Commission pay = High Income Potential

  • Paid time off

  • Sales Incentive and Bonus programs

  • Tuition reimbursement

  • Greatly discounted  TV/Internet/Phone employee product benefit

  • 401(k) with company matched funds

  • Medical, dental & vision insurance

  • Top-notch paid training

  • Leadership development programs

  • Opportunity for growth

Summary of Position:
Supervise in the Commercial Retention Telemarketing Department and ensure that all assigned Commercial Retention Reps are meeting standards and guidelines. Monitor and coach team for success and recommend offers or procedures to improve sales performance, call handling and yield.
Duties and Responsibilities:

  • Maximize the overall sales “yield”, “revenue”, “completion”, and “winback sell in” of the local Retention team through effective leadership, coaching and motivational skills.

  •  Motivate tea, on a daily basis using positive reinforcement to maximize sales productivity and ensure superior customer satisfaction.

  • Understands, and effectively communicates the features and benefits of all Sales related products and services to the group, including, but not limited to, pricing, packaging, channel lineup, equipment functionality, offers, policy & procedure and process.

  • Demonstrate professional sales abilities through the use of highly developed sales techniques and effective presentation skills.

  • Demonstrate and enhance the sales process through monitoring and face to face coaching of direct reports to maximize sales productivity and ensure superior customer satisfaction.

  • Understand, and adhere to all schedules, policies and procedures of the department.  Ensure that all ISRs are adhering to same.

  • Review, evaluate, and monitor productivity stats and ensure all ISRs are meeting guidelines.

  • Develop and administer weekly team sales meetings to communicate the mission, vision, values and goals of the sales organization and to maximize information flow, continuity, productivity and efficiency.

  • Assist Inbound Sales Manager in achievement of staffing and employee Sales targets

  • Responsible for performing all work related tasks in a manner that is in compliance with all Altice policies and procedures.




We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.
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