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Content Operations Specialist

Requisition ID: 32723BR
Bethpage, NY

Position Type: Full Time

Altice USA Overview:  Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people

The Content Specialist’s primary focus is to partner with Programming, Operations, Digital Services and Engineering to ensure the consistent quality of the video products and services available to all of Altice USA video subscribers.  This includes troubleshooting issues and supporting the resolution of escalations to the Video product group as well as identifying root cause issues and working through solutions with business partners.  Additionally, the Content Specialist supports channel lineup changes (additions, deletions, moves), contingency planning for programming outages and maintains the channel line-up database.  The Specialist also manages content blackout and overflow process and prepares documentation related to product launches and Video product changes.

• Bachelor’s degree in Marketing or other applicable field of study
• Minimum two years experience with video content management or operations
• Minimum two years experience in the cable or highly regulated industry in a product management or operations role
• On Demand and/or Linear content management experience with a Major Cable or Satellite provider, Network, OTT service or content aggregator is highly preferred
• Working knowledge of industry standard content and metadata specs
• Industry knowledge/general awareness of trends and market differentiators/competitive landscape
• Basic understanding of video technology platform/video-ecosystem
• Strong project management capabilities
• Experience in analyzing qualitative and quantitative data
• Basic partner, client or vendor management experience

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