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Optimum Store Mall Manager

Requisition ID: 32465BR
Location:
Lindenhurst, NY

Position Type: Full Time

Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are
redefining the vision we have for our customers, enterprises, advertisers ‐ and our people.
 
The Company offers Optimum‐branded digital cable television, high-speed Internet and voice services, as well as Optimum WiFi, the nation’s most robust WiFi network, to residential and business customers across the New York Tri‐State area.

The Company offers Optimum‐branded digital cable television, high-speed Internet and voice services, as well as Optimum WiFi, the nation’s most robust WiFi network, to residential and business customers across the New York Tri‐State area.
 
 
 

The Optimum Store Mall Manager is responsible for inspiring the team to create ownership opportunities for customers on the sales floor.  In the store's fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You oversee retail operations such as inventory and visual merchandising. You actively build your teams - hiring, training, and developing team members in all these disciplines and more.
 
Most importantly, you share the Optimum vision with employees and customers.  In addition to team building, you create excitement around products, launches, programs and initiatives. You are responsible for upholding our high standards regarding engagement, communication, and confidentiality. Monitors performance of the Optimum Store staff and provides feedback to ensure maximum customer satisfaction. Reviews and analyzes reports regarding performance (including productivity, accuracy, quality, and sales). Helps identify training needs and workload requirements with available resources. Responsible for overseeing accurate cash handling including training for all Optimum Store employees to ensure accuracy and auditing all deposit-related paperwork to ensure presence of secondary reviewer/witness signature. Handles all employee issues including interviewing, recruitment selection, and corrective disciplinary actions. Handles escalated customer concerns, maintains composure and resolves difficult situations and follows up to ensure positive resolution. Responsible for ensuring timely and accurate openings/closings for the Optimum Store Mall location.  This includes timely opening with adequate staff coverage, and accurate closing by ensuring all monies and equipment are properly stored and accounted for.  Provides information to be used in detailed reports by compiling staff performance and activities on a daily, weekly, and monthly basis. Participates in special projects and performs other duties as assigned.
 

Qualifications:

  • Associate Degree in Business preferred.

  • Minimum of 8 years related Customer Service and Sales experience in a customer relations environment.

  • Certification in Supervisory skills including coaching, mentoring, motivation, recognition, and time management preferred.

  • Flexibility and adaptability is crucial for working in an Optimum Store Mall environment.  Extended staffing during nights, weekends, and holidays may be required.

  • Must have excellent retail experience and customer service skills.

  • Must have strong verbal & written communication skills.

  • Must have the ability to work as a productive member of a team, which includes daily interaction with other departments.

  • Excellent analytical problem-solving and conflict resolution skills are necessary.

  • Must have proficiency in using Windows and Microsoft Office software, including Excel and Word.

  • Must have reliable transportation to travel to multiple locations required (within 35 miles).

  • Must be able to lift and carry equipment, up to 35 pounds, for long periods of time. 

  • Must have the ability to work well under pressure while performing multiple tasks, work in a fast paced & ever changing environment.

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