Sales Order CoordinatorRequisition ID: 32671BR
Position Type: Full Time
A leading national telecommunications, media and entertainment company, Altice USA delivers residential and business services to more than 4.6 million total customers across 20 states. Our 18,000 employees have an unwavering commitment to customers and to providing quality products and outstanding service.
Our philosophy is built around our commitment to our employees, community and customers. We are committed to providing employees with opportunities for growth and development, as well as an environment where your ideas will help us drive our business and create a more meaningful employee experience.
Altice Business develops customized, commercial telecommunications services and solutions for medium- and large-size businesses, including hospitals and schools in the New York Tri-State area.
The Sales Order Coordinator supports the Sales organization for products (data, Internet, voice, video etc) and Sales process. The Sales Order Coordinator is key member of the Altice Business Sales Team, and will be responsible for [but not limited to] customer issues, move, add, change orders (MAC’s), customer research, billing, and customer revenue. Responsible for interacting with external customers as well as internal customers including: Sales Account Managers, Sales Engineers, Account Services Team members, Sales Order Entry, Sales Screeners and other departments involved with the pre and post sale process. Plays an integral role in contributing to the strength of Altice Business’ relationship with our customer accounts. Completes service orders in an accurate and timely matter. Makes accurate and timely decisions based on customer needs and business requirements. Performs all necessary validation on submitted sales orders in a timely manner. Validates Sales information for existing services by utilizing provisioning and billing reports (e.g. date, contract term and current billing). Coordinates all activities related to the internal Sales process, including: Contracts, Pricing, Order Entry, Sales Screening, CSR Request’s, LOA Collection, Provisioning, Design, Installation and Billing, on behalf of the Altice Business Customer to install new services or to coordinate Move, Add’s, or Changes to existing services.
• Minimum 2 years experience working in a sales department in telecom or other technology related field.
• Telecommunications product knowledge strongly preferred.
• Ability to communicate and work closely with various departments and levels of management.
• Able to multi-task in a fast paced, high pressure environment.
• Experience using Microsoft Office Suite essential; experience with Salesforce.com preferred.
We are an Equal Opportunity Employer and maintain a drug-free and smoke- free workplace.