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Senior Project Manager

Requisition ID: 32241BR
Elmsford, NY

Position Type: Full Time

Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers ‐ and our people.

Altice Business develops customized, commercial telecommunications services and solutions for medium- and large-size businesses, including hospitals and schools in the New York Tri-State area.

The Service Delivery Manger Project Manager (SDPM) will be responsible to facilitate and manage the overall order fulfillment process; from order entry to service installation in order to ensure an efficient, effective service delivery experience for the customer and Sales team. The SDPM is capable of handling multiple, concurrent, service orders of moderate complexity. In addition, the SDPM will be responsible for managing service orders requiring moderate to challenging technical product specifications. Acts as the Single Point of Contact for the Sales Team and customers regarding all facets of the service delivery and order fulfillment phase. Leads internal teams/task forces. Regularly manages schedule status meetings with internal and external vendors, stakeholders and Customers.

∙ Bachelor’s Degree preferred.
∙ 5 + years Service Delivery Project Manager experience.
∙ Extensive knowledge of telecommunication services and order management.
∙ Ability to analyze data, trends or obstacles to customer requirements and propose/consider/persuade alternate solutions or methods of implementation.
∙ Extensive knowledge of Ethernet and TDM for both voice and data connectivity.
∙ Knowledge of routing/switching equipment as well as protocols such as TCPIP, SIP and SCCP.

We are an Equal Opportunity Employer and maintain a drug-free and smoke- free workplace.
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