Advanced Switch Activation Technician

Location: 

Bethpage, NY, US, 11714

Brand:  Lightpath
Requisition #:  427

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings, With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Job Summary

 

The Advanced Switch Activation Technician performs provisioning of all complex assignments of switch Analog Business lines, PRI, SIP, Centrex and IP lines and trunks for either the Lucent 5E or Meta switch platform.  Additionally, works with Lightpath Field Technicians, customer and customer’s vendor on service test and turn-up of new services.  The Advanced Switch Activation Technician is expected to mentor new and less experienced switch technicians.  Candidate will be cross trained in Hosted Voice products and services. 

Responsibilities

 

  • Perform all line translations for customers including SIP, ISDN, Centrex, PRI, Analog
  • Port numbers after successful configuration and activation of services
  • Work with Lightpath Field Technicians, Vendors and other Carriers on the implementation of new services and facilities.
  • Performs SIP and PRI circuit testing as well as interop testing with clients vendor
  • Participates in special projects and performs other duties as assigned
  • Work with Project Manager, Sales and other Lightpath departments to ensure the successful provisioning and implementation of all new products and services.
  • Must be able to implement, service and maintain all software features of the 5ESS, and Meta switches
  • Provision and Activation of SIP and Hosted related voice services
  • Learn all ancillary Voice products sold and supported by Lightpath
  • Train and mentor all less experienced switch technicians
  • Must be able to work closely with Switch/Hosted Engineers and equipment vendors on complex issues and projects
  • Internally and Externally port in numbers using NPAC, Bandwidth and Neustar Databases.

Qualifications

 

Experience

  • Advanced testing utilizing SAS call trace, Adtran debug, Wire Shark, etc.
  • Knowledge of related edge device equipment such as IAD, Siparators, Adit600
  • Advanced circuit troubleshooting
  • Provisioning of any “Carrier” class switch
  • Understands routers and switches and networking topology
  • SIP technical experience
  • Basic transport knowledge – IP, Ethernet (10/100 baseT and Optical Gigabit)

Qualifications

  • 5 or more years of telephone systems experience including: hardware functionality, software operation, feature operation, interaction of software and hardware, routing, IP gateways, feature servers and web portals
  • 1-2 years TCP/IP and VoIP telephony maintenance/operations experience
  • Able to identify, diagnose and resolve circuit interop to client equipment issues
  • Ability to work closely with other departments and carriers to resolve complex network problems

Education

  • Tech school graduate
  • HS Diploma or equivalent
  • College Degree in Information Technology or Telecommunications a plus

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.


Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.  This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.


Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty