Intern - Desktop Logistics Support

Location:

Bethpage, NY, US, 11714

Brand: Lightpath

Requisition #: 1249

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings, With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Job Summary

The Application Admin Intern will be required to use technical knowledge and ability to assist in managing all aspects of Lightpath B2B applications. This includes solving technical issues, resolving unplanned outages, performing system administration and configuration, and managing system upgrades. The Application Admin Intern will be responsible for managing application trouble tickets including investigating root cause, performing fixes, and working with level 3 and vendor support as needed all while adhering to the highest standards of customer service.

This position will assist in managing major corporate system initiatives by supporting small, medium and larger projects that have an assigned an Application Admin or a Project Manager from the PMO office. Many of the applications supported by this position are used to manage the B2B network, and as such it is highly preferred that an individual in this position have a fundamental understanding of networks and network technologies.

Responsibilities

Basic understanding of B2B applications
Manage and resolve all assigned trouble tickets within established SLAs
Assist with the Project management of multiple small system related projects, including new system implementations and upgrades to existing platforms
Support one or more major corporate system initiatives throughout entire implementation life cycle
Support the troubleshooting of complex application network connectivity issues
Troubleshoot complex network facing application issues including service activation and fault management related problems
Manage complex deployments of 3rd party applications as well as custom code and system integrations developed in-house
Support the management of all application and database server environments that support applications. Collaborate with corporate enterprise IT to troubleshoot and resolve complex issues related to server environments.
Ability to deploy SQL scripts to support analysis and resolution of system issues

Qualifications

Knowledge of at least two of the following operating systems: UNIX, Linux, Windows including the ability to troubleshoot and apply OS patches
Basic understanding of database technologies including Oracle, MySQL, MS SQL Server and Sybase
Basic SQL Query writing preferred
System and User administration for multiple complex applications
Basic understanding of application server infrastructure including physical hardware, OS systems (UNIX, LINUX, Windows), virtualization (KVM and VMware), Web tiers (Web Logic, J-boss), storage (NAS, SAN), and cloud-based offerings (Amazon Web Services, IBM Cloud, Microsoft Azure, Salesforce), etc.
Basic understanding of the programming concepts in at least one of the following areas: Java code, XML, PL/SQL, Python, Javascript and Shell Scripting
Knowledge of deploying of code to servers and scheduling of cron jobs
Experience with network facing Element Management Systems (EMS) and Network Management Systems (NMS) preferred.
Ability to adapt to rapidly changing technology and apply it to business needs
Troubleshooting system outages while under pressure.

Network Knowledge

Network Fundamentals including understanding of TDM and Ethernet networks including physical and logical inventory and topologies

Other Key Skillsets

Strong analytical, problem-solving, troubleshooting and conceptual skills
Project Management experience a strong plus
Knowledge of software development methodologies including SDLC, Waterfall, and Scrum
Knowledge of formal Quality Assurance (QA) processes, including: defect tracking, unit testing, systems testing, integration testing, regression testing and performance testing
Knowledge of network security best practices and implementation are a strong plus
Strong documentation and communication ability.

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.