Network Operations Center - System Administrator

Location:

Bethpage, NY, US, 11714

Brand: Altice USA

Requisition #: 1773

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

The NOC Admin will perform 3rd level support of Systems and application infrastructure. This individual will support our data, voice, and video services. This individual will also work with neighboring support teams to efficiently diagnose and resolve basic service impacting issues. This individual will perform advanced service level triage and troubleshooting and will provide technical guidance to operational departments with regards our Altice product offerings. The NOC Admin will execute processes and procedures as outlined by NOC management and where fit, will make suggestions as to updates to these procedures.

Responsibilities

Perform 3rd level support including conducting daily administrative duties, supporting maintenances, perform monitoring, troubleshooting and break-fix of all service specific, Voice, Data, or Video network infrastructure.
Employ in-depth knowledge specific to the service being supported to troubleshoot and resolve customer impacting/potentially customer impacting issues.
React quickly, efficiently, and effectively to alarms received for supported infrastructure.
Document system problems, escalate and take appropriate actions according to departmental procedures.
Work closely with other business groups during all outage conditions. Help identify problems with respect to Network Backbone, RF Plant and CMTS/Hardware, video infrastructure, provisioning, servers, and applications. Coordinate with the applicable departments to ensure that all possibilities/issues are communicated. Perform necessary checks to validate resolutions.
Participate in special projects and perform other duties as assigned.
24 x 7 day and night shifts may be required.
Operation, administration, and maintenance of all production systems including installation of server hardware and software.
They are also responsible for customer care, troubleshooting and problem resolution
Participate in special projects, maintenance activities and perform other duties as directed by management.
Self-development in line with the demands of the department.
Follow the process and contribution to process improvement.

Qualifications

•   Bachelor of Science or equivalent work experience required
•   4+ years UNIX system administration required
•   Linux or Solaris certifications are a plus
•   Cable / MSO experience a plus
•   Strong organizational skills
•   Ability to manage multiple concurrent activities
•   Excellent communications skills
•   Ability to interact with senior staff and with technical/engineering personnel
•   Knowledge in TCP/IP, DHCP, SMTP, DNS, HTTP
•   Knowledge of DOCSIS a plus
•   Ability to understand technical system interrelationships and quickly assess impact of subsystem performance on overall system
•   Ability to work an extended and flexible work schedule is required
•   Ability to develop and create Database systems as required
•   Exceptional customer service skills
•   Good programming skills (Shell, UNIX, Perl, PHP) may be required

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

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