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Quality & Compliance Technician

Location: 

Bronx, NY, US, 10465

Brand:  Optimum
Requisition #:  1567

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

The Quality & Compliance Technician works closely with Network Operations teams throughout Altice USA to ensure that all local, state, and national rules and regulations of any regulatory agencies are adhered to. The Quality & Compliance Technician partners with agencies and organizations to address escalations as well as service delivery issues related, but not limited to Storm Recovery. The Technician coordinates Storm Recovery while working alongside various organizations (ex. PSC, Government Affairs, Network Operation Center (NOC), Regional Operation Center (ROC), Crisis Management Team).

Responsibilities

  • Record keeping - Executive ready documentation required to provide as feedback to agencies related to Storm Recovery, escalations, and service delivery issues.
  • Conduct random visits to perform tests as required on equipment using signal level meters, sweep analyzer, voltage OHM meter, spectrum analyzer, optical TDR and other related test equipment to ensure compliance with SCC, Public Service Commission (PSC), Federal Communications Commission (FCC) and Altice USA specifications.
  • Complete all administrative documentation relating to the maintenance and repair of cable plant and system components with accuracy.
  • Ability to setup, troubleshoot and use of all Construction & Outside Plant troubleshooting tools for monitoring, testing, and repairing the network.
  • Assist with quality assurance of Plant Maintenance work completed by Altice USA and contractors for both Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH).
  • Supports efforts to standardize policies & procedures for the Network Operation preventative maintenance teams.
  • Provide support to compliance management group regarding automated testing.
  • Partner with Network Operations technicians to develop processes to strengthen Plant QoS procedures.
  • Responsible for special projects and performs other duties as assigned by leadership.
  • Perform all Field Service necessary functions, knowledge, and attributes.
  • Troubleshoot all Field Service impairments via Altice soft tools for monitoring testing and repairing HFC, FTTH and CPE
  • Ensure proper customer interactions and provide best in class services to our customers, provided by Altice USA Technicians.

Qualifications

  • High School Diploma or Equivalent
  • Five to seven years’ experience in a similar role required
  • Demonstrated performance operating at a Quality Technician Sr. level or equivalent outside plant experience required.
  • SCTE BPI (Society of Cable Telecommunications Engineers Broadband certification or equivalent preferred.
  • Experience with customer interactions preferred.
  • Demonstrated understanding of community antenna television(CATV) aerial and underground construction.
  • Basic understanding of AC/DC theory, the National Electric Code and National Safety Code.
  • Demonstrated expertise in the interpretation of system design prints and in depth knowledge of Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) network.
  • Proficiency in setup and use of all Outside Plant tools including: Signal. Leakage (Effigis, Comsonics, etc.) Return Path Monitoring, Sweep systems, and VeEX Meter operations.
  • Must possess advanced knowledge of system specific products and test Outside Plant.
  • Must have a working knowledge of Outside Plant/Inside Plant operations.
  • Must understand the following fiber concepts; loss, testing, characterization, design and construction.
  • Experience working with Workforce Management programs across Field Service, Construction, and Outside Plant.
  • Knowledge of all contractor specifications and billing procedures.
  • Proficiency with Microsoft Office preferred.
  • Strong verbal and written communication skills and demonstrated leadership abilities. Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required as well as 24 hours standby when needed.
  • Clean and valid States Driver’s License with ability to travel to other work locations as necessary.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

 

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

 

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $59,007.00 - $96,939.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

 

Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.


Nearest Major Market: Bronx
Nearest Secondary Market: New York City

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