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Senior Telecommunications Engineer


Plano, TX, US, 75024

Brand:  Optimum
Requisition #:  1645

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. 

Job Summary

The Senior Telecommunications Engineer will be responsible for the analysis, evaluation of existing call translations/Call routing/traffic management services and technologies as well as the recommendation of additions, improvements and optimizations, and changes in the routing and infrastructure. This includes but not limited to thorough understanding of Signal Transfer Point (STP), ENUM, Call Agents, Centralized Routing Services, Media / Trunking Gateways, Routing / Translations, and Traffic Planning and Reporting. Responsible for the maintenance, integration and validation of existing and next generation products and services such as Mobile Voice solution and Fixed Line solution. Develops and executes maintenance policies and procedures to ensure that performance metrics are met for the voice core. Responsible for technical troubleshooting and mitigation strategies related to network outages and individual issues escalated by Network Operation Center and Voice Operation team and maintaining the appropriate service level agreement. Provides technical guidance to operations team in evaluation and migration of legacy voice core to next generation core. Participates in Root Cause Corrective Action reviews to analyze major outages that occur in the system. Leads the analysis of performance and outage data and recommend system technical, process, monitoring and control actions / improvements. This person will manage and continue to improve the process for promoting changes (hardware, software and content) into the production systems. Provides support for internal departments and organizations on technical clarifications and customer facing issues. Provides technical updates to upper management regarding trending issues or troubles. Performs other duties and participates in projects when required. The perfect candidate will be innovative, motivated and driven in an aggressive, fast-paced environment that is both fun and collaborative.


  • Ability to work Standby support
  • Demonstration of strong decision-making skills.
  • Ability to multi-task and adjust priorities based on workload.
  • Excellent Coordination and time management skills.
  • Strong inter-personal and communication skills with co-workers, vendors and customers required
  • Ability to solve and document problems quickly and completely
  • Engineering/Advanced troubleshooting ability.
  • Candidate must show ability to logically work through issues, communicate to management as well as have experience in troubleshooting Voice outages while being under pressure
  • Working knowledge of the following:
    • Cisco core router devices and configurations.
    • All Routing protocols and configurations (to support BGP, OSPF & EIGRP)
    • Switching and configuration options (VLANS, HSRP, NSSA, DHCP, PBR, VPN's, NAT, etc)
    • Internet applications and their protocols ( TCP, UDP, Peer to peer type apps, etc.)
  • DOCSIS & WiFi Octoscope testing, Fiber Testing, Wifi mesh Protocols, and TR69
  • Deployment to production and problem resolution
  • Create detailed, comprehensive and well-structured test plans and test cases
  • Responsible to support Executive customer escalations
  • Responsible to support Beta technical issues
  • Valid Driver's License, satisfactory driving record required



  • Bachelor or Master’s in Industrial, Electrical, Electronic or Software Systems Engineer or similar
  • 3 or more years Meta switch Experience
  • 3 or more years of Voice Infrastructure experience- Meta switch and Nokia/Siemens. Ribbon, 5ESS, CS2K/C20 nice to have
  • CPE, Wi-Fi, Cable Modem and Router testing
  • 5 or more years of Telecom experience or relevant work experience
  • Expert knowledge and experience in key VoIP signaling protocols such as SIP and Media protocols such as RTP and SRTP
  • Experience and strong knowledge in SIP, SDP, DIAMETER, RTP, RTCP and Transcoding
  • Knowledge of Unix/Linux operating systems.
  • Scripting languages a plus. (Perl, CGI, Java and PHP)
  • Previous experience working in a large site Voice Service Provider
  • Previous experience working in a dynamic, high-pressure production environment
  • Flexible working hours, 24 hours on call systems support. Ability to work during maintenance windows

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.


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Nearest Major Market: Plano
Nearest Secondary Market: Dallas

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