Lead Telecom Engineer

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Job Summary:

We are seeking a highly skilled and experienced Lead Telecom Engineer to architect, implement, and support advanced voice infrastructure solutions. This role requires deep expertise in Metaswitch platforms (CFS, Perimeta SBC, EAS) and similar cloud-based voice systems, as well as strong proficiency in SIP, RTP, and TDM protocols. The ideal candidate will lead initiatives around voice service delivery, endpoint integration, and network optimization, ensuring high availability and performance across our voice infrastructure.

This position also demands strong leadership capabilities, including mentoring team members, driving technical strategy, and fostering collaboration across engineering and operations teams.

Duties & Responsibilities:

• Lead the design, deployment, and support of voice infrastructure using Metaswitch CFS, Perimeta SBC, and EAS platforms.

• Architect and maintain SIP-based voice networks, ensuring interoperability and performance across diverse environments.

• Evaluate, configure, and deploy SIP endpoint devices (IP phones, ATAs, soft clients) across enterprise and carrier-grade environments.

• Troubleshoot complex voice issues involving SIP signaling, RTP media flow, and TDM interconnects.

• Integrate and manage commercial cloud-based voice services such as Microsoft Teams Direct Routing, Zoom Phone, RingCentral, 8x8, or similar platforms.

• Provide technical leadership and guidance to voice engineering teams, ensuring best practices and high-quality deliverables.

• Collaborate with cross-functional teams to integrate voice services with cloud platforms and enterprise applications.

• Develop and maintain documentation for voice network architecture, configurations, and operational procedures.

• Lead voice-related projects from concept to completion, including planning, resource allocation, and execution.

• Stay current with industry trends and emerging technologies in VoIP, cloud communications, and unified communications.

Qualifications:

• BS/BA in related discipline (i.e., Telecommunications, Electrical Engineering, Computer Information Systems, Management Information Systems) and 10+ years of experience in Voice Engineering, with at least 5 years in a lead or senior role. Will consider additional industry experience in lieu of degree.

• Proven experience in leading technical teams, mentoring engineers, and managing complex voice infrastructure projects.

• Expert-level knowledge of Metaswitch CFS, Perimeta SBC, and EAS.

• Strong understanding of SIP, RTP, and TDM protocols, including call flow analysis and troubleshooting.

• Hands-on experience with commercial cloud-based voice services (e.g., Microsoft Teams Phone System, Zoom Phone, RingCentral, 8x8, Vonage).

• Proven experience with SIP endpoint provisioning, firmware management, and vendor interoperability.

• Familiarity with voice network monitoring tools and packet capture analysis (e.g., Wireshark) and IP/Ethernet network troubleshooting skills.

• Demonstrate initiative to build relationships both internally and externally with minimal supervision/direction from management with proven ability to manage multiple tasks/projects as well as lead small and or large, directed projects.

• The ability to provide written documentation of complex technical issues/resolutions effectively summarize findings as well as business case preparation including RFI/RFPs. Strong interpersonal skills including the ability to effectively communicate complex technical concepts to non-technical end-users.

• Must have excellent PC skills. Knowledge in Microsoft Office Suite software as well as Visio preferred.

• Certifications such as Metaswitch Certified Professional, SIP School SSCA, or equivalent.

• Experience with VoIP security, NAT traversal, and SBC configuration.

• Knowledge of Linux, scripting (e.g., Python, Bash), and automation tools.

• Familiarity with carrier interconnects, number portability, and regulatory compliance.

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. 

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.  This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $125,000- $135,000/year. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience.