Revenue Assurance Analyst

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! 

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary:

The Revenue Assurance Analyst is responsible for supporting the organization in identifying, preventing, and correcting revenue leakage across the organization. This role ensures that all services provided to customers are accurately billed, collected, and reported. Working closely with Customer Experience Operations (CXO), Finance, Technology, and Sales teams, the Revenue Assurance Manager will implement controls, monitor financial metrics, and analyze processes to safeguard the company’s revenue. 

Responsibilities: 

• Execute on revenue assurance processes to ensure accuracy and completeness of revenue across all products and services (TV, internet, mobile) for B2C and B2B. 
• Help teams monitor the end-to-end revenue lifecycle—from customer acquisition and service provisioning to billing, collections, and disconnection. 
• Validate revenue leakage opportunities and support root cause analyses for discrepancies. 
• Document and maintain reporting tools to track key revenue indicators and anomalies. 
• Conduct audits on billing systems, customer accounts, service activations, and promotions. 
• Implement corrective actions or process improvements to eliminate inefficiencies or losses. 
• Document key processes relating to revenue assurance. 

Qualifications: 

• Bachelor's degree in Finance, Accounting, Business, Information Systems, or a related field. 
  (Master’s degree or relevant certification such as CPA, CISA, or CRMA is a plus.) 
• 2+ years related experience 
• Familiarity with billing systems, CRM platforms, and revenue recognition principles. 
• Experience with ERP systems (e.g., SAP, Oracle) and data analysis tools (e.g., SQL, Excel, Power BI). 
• Familiarity with telecommunications operations and service provisioning flows is highly preferred. 
• Analytical mindset with strong attention to detail. 
• Excellent problem-solving and investigative abilities. 
• Ability to interpret large data sets and communicate actionable insights. 
• Strong communication and cross-functional collaboration skills. 
• Project management and process improvement experience. 

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. 

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $64,260.00 - $105,570.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.