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Enterprise NOC Engineer

Location: 

Tyler, TX, US, 75701

Brand:  Optimum
Requisition #:  10356

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

 

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

 

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

 

We are Optimum!

Job Summary

This individual will be responsible for the monitoring, and support for Enterprise system components of a geographically dispersed network.  They will interface with Backbone Engineering, Regional Engineers, B2B Engineering Vendors, as well as Enterprise Customers to ensure a quality delivery of service to our internal and external customers.  They will provide personalized and highly responsive support to Enterprise customers, utilizing first rate communication and technical skills to bring about service restoral in line with MTTR expectations as defined by customer SLA’s. 

Responsibilities

• Proactively monitor, analyze, and review the network and execute problem avoidance practices in order to maintain a high level of reliability and availability.
• Perform problem analysis and initial triage, escalating trouble tickets to leads and engineering resources.  Resolve issues impacting customer services, including outages on technologies including Opti, Switching, Routing, MPLS, Traffic Engineering, and EBH.
• Collaborate with Backbone Engineering, Regional Engineering, Transport Engineering, Vendors, and B2B Engineering to ensure that circuit outages are restored quickly.
• Utilize various network tools, including optical transport clients, for monitoring and testing the network and its devices.
• Collaborate and communicate between Work Order Management, Backbone and Regional Engineering, Field Operations, Vendors and Enterprise Customers.
• Collaborate with Vendors and Enterprise Customers to validate circuits are operational.
• Open and track trouble tickets to resolution, either resolving or escalating to appropriate level of support, including vendor support, acting quickly to minimize MTTR.
• Acts as the owner of problems through resolution; assist in analyzing and taking actions to resolve the problem.
• Proactively monitor, analyze, and review the Enterprise network and execute problem avoidance practices to maintain a high level of reliability and availability.
• Provide Enterprise notification and updates to customers of service impacting events with a frequency and quality that meets customer expectations

Essential Job Functions 

• Ability to work during evening, night, weekends, and holidays. 
 

Qualifications

• High school diploma or equivalent 
• Strong teamwork skills and a systems approach to technology support 
• Preferred troubleshooting skills, including proficiency in Routing, Switching, and Optical Transport, MPLS, Traffic Engineering, Carrier Ethernet, EBH
• Excellent communication, follow up and interpersonal skills
• Ability to diagnose a networking failure that results in unavailable service to the customer and ability to take appropriate steps to correct them
• Excellent follow up and time management skills 
• Strong customer service skills as well as a demonstrated attention to detail 
• Ability to work independently and able to use sound judgment when solving problems
• Skill in using a Windows-based computer
• Ability and willingness to learn new technologies and skills, as well as adapt to changing environments.

Work Experience 

• Experience with Cisco routing and switching is a strong plus.
• Requires strong hands-on technical knowledge of network operations, products, and services.
• Prior EBH Backhaul experience a strong plus.
• Prior customer care experience a plus.
 

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

 

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. 

 

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

 

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. 

 

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.


Nearest Major Market: Tyler

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