Fiber Technician

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Job Summary:

The Fiber Technician is a field position that directly works to help maintain and expand the fiber network as well as complete the following tasks along with additional duties as assigned. This position is an hourly position that will require the individual to always possess a valid driver’s license, maintain a stellar driving record free from any major offences that may affect Lightpath’ s MOD rating. The position is a hands-on labor-intensive job that requires a heavy amount of experience in fiber splicing, equipment installation, troubleshooting and cable placement. The work will take place in but is not limited to buildings, confined space, side of the roadway and aerial locations. This position will require off hours, weekend, and holiday work. In addition to being part of an on-call rotation in support of the network that will require being available during various holidays and weather events.

Responsibilities:

• Complete field survey of a path for a new cable to be installed within a building, conduit run or aerial pole path. Capture all the information related to the path using various tool of technology and document in a step-by-step method of procedure, that will be customer facing. Lightpath to provide that form document.
• Ability to meet with representatives from different municipalities and review proposed projects, file, and submit permit applications, track the application, and follow up on its approval. Be able to communicate with other Lightpath employees to obtain any required information the municipality would request such as bonds and insurance documents or payments.
• Work directly with our customers in the field, take and perform calls and email to update on project status and share documentation on each project with co-workers.
• Track new and ongoing projects by maintaining numerous Project Trackers.
• Attend Utility, Municipal and customer meetings to review and obtain permissions for newly proposed customer projects. Some of these meetings occur after hours and on weekends. Some of the meetings are out of State and require extended travel times.
• Operate a bucket truck and able to work aloft to access splice cases and lashing fiber cable. Install a lashing machine on the strand and lash small sections of fiber to secure the supporting strand.
• Access confined space locations to audit conduits and place cable or remove splice cases and place in the vehicle to have work completed. These spaces will require a pump to evacuate water and the person to work in a wet and dark environment.
• Shall possess knowledge of fiber optic filters and CDWM filter splicing and testing.
• The technician must also be able to operate an EXFO OTDR and 400 gig test set and work with Lightpath or contracted resources to complete fiber and provisioning testing for circuits on an as needed basis. Individuals must be willing to learn and attend continuing ed classes for OTDR, electronic equipment and fiber splicing.
• The technician must be able to operate a fusion splice machine (single and mass) for fiber optic cables. This work requires a steady hand and the ability to sit in a single location for extended periods of time.
• The technician must be able to work on ladders both 28-foot extension and step up to 8-foot-high step ladders.
• The technician will also need to cover on-call shifts to support the Lightpath fiber Network. This at times may require working in adverse conditions and on holidays.

Requirements:

• Must have excellent follow-through skills, be detail-oriented and be able to develop and manage accurate data in Project Trackers.
• Ability to travel for short periods of time.
• College Degree in Engineering, Communications or related field experience preferred.
• 5+ years’ experience in fiber optic construction installation and maintenance.
• Superb timeline tracking and daily reporting skills on Excel, MS Office, experience with MS VISIO a plus.
• Excellent customer service skill sets.
• Excellent communicator who can coordinate multiple moving parts and multiple customer tracking.
• Ability to use Google Earth.

• Ability to understand and manage project goals, and deadlines.
• Pro-Active and organized individual who has excellent follow through skills, comfortable meeting with customers, excellent time management, self-motivated individual.
• Articulate, organized, and detailed individual who can interact effectively with customers, and other internal employees related to the project.
• Excellent interpersonal and communications skills.
• Ability to work at night and off hours.
• Other duties as assigned.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Physical Requirements and Working Conditions:

• Requires the ability to sit for extended periods, stand, bend, walk, communicate via telephone, computer and/or face-to-face contact, vision to monitor, and use basic office equipment such as a personal computer, copier, and fax machines regularly during work.
• May be required to operate vehicle for Company business.
• Work is performed in an office environment.
• Must be able to work outside in all types of weather to hang signs and flyers, vehicles, and business.
• Must be able to carry 75 pounds and work in an aerial lift device.

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.  This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

This position is identified as being performed in/or reporting to company operations in Massachusetts. The pay range at the time of posting in the specified locations is $60,000 - $70,000/year. Pay ranges are supplied in compliance with Massachusetts law. Pay is competitive and based on a number of job-related factors, including skills and experience. Some of our featured benefits include medical, dental, vision insurance, yearly bonus program and company matched 401k.