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Retail Market Manager


Abilene, TX, US, 79605

Brand:  Optimum
Requisition #:  2899

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. 

Job Summary

The Retail Sales Operations Manager manages the day-to-day operations of an Altice USA Retail Store(s) focusing on best practices and instilling a sales culture.


  • This position ensures adherence to documented policies and procedures, meets, and exceeds sales and revenue goals by focusing on quality assurance, and customer satisfaction. Serves as the key liaison between Corporate, Field Management, Marketing and Sales Operations. The Retail Sales Operations Manager is a great communicator that consistently promotes quality, commitment, courtesy, and teamwork.
  • The Retail Sales Operations Manager is responsible for executing sales policy, process and procedure, documentation, and communication of corporate initiatives. Working collaboratively with all stakeholders, this position is responsible for ensuring that the retail location(s) are operationally ready daily.
  • The Retail Sales Operations Manager builds a high performing sales team that consistently drives sales, promotes Optimum services, and enhances the customer experience. The RSM uses state of the art reporting metrics to ensure compliance with Company goals and standards.


  • Must be flexible to work weekends and holidays as business needs dictate.
  • Bachelor’s degree in Business preferred or equivalent work experience.
  • Minimum 10 years business management experience with increasing levels of responsibility.
  • Data analysis and interpretation skills.
  • Ethical standards and professional demeanor.
  • Ability to communicate effectively via email, chat, in person and by phone.
  • Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment.
  • Proven ability to close performance gaps.
  • Proficient in Word, Excel, PowerPoint, and SharePoint. 
  • Valid Driver License and ability to travel from one location to another as needed.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.


Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.


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Nearest Major Market: Abilene

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