Intern - Network Management Center

Location:

Bethpage, NY, US, 11714

Brand: Lightpath

Requisition #: 1254

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings, With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Job Summary

Under the direction of NMC management candidate will be responsible for support of the Lightpath Network. The NMC Intern will assist with the NMC Tier I customer support. The NMC directs and actively coordinates all testing, maintenance, and repair functions for all services and all elements within the Lightpath network. Utilizing a myriad of unique and proprietary Operational Support Systems, candidates will provide support to each element to test, diagnose, fault locate and resolve network issues directly and or coordinate dispatches until the issue is resolved.

Responsibilities

Ticket queue management
Vendor escalation and follow-up
Customer call backs
Document and distribute all major incident review reports in the agreed format.
Develop strong relationships with the customer and all other supporting departments.
Create trouble tickets and assign to the correct internal workgroups for all customer and network troubles.
Update assigned tickets, escalating to various carriers and personnel as required until completion.
Coordinate network activities related to cutovers and upgrade to ensure that schedules are appropriately planned to avoid customer service outages.

Qualifications

Familiarity with MS Office 365
Professional demeanor, willingness to learn
Flexibility to perform a wide variety of tasks and to learn about the business
Ability to commit to the summer term

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.