Manager Product Development Business Operations

Job Summary

Optimum is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, secure business connectivity, or winning a massive multi-player name. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re 
building a workforce that attracts and retains the best talent, not only to meet the needs of our customers and teammates, but that also reflects the diverse communities we serve.

We are seeking a detail-oriented and empathetic Business Operations Manager for our Product Development function to be the key advisor to executive leadership, focused on making time management, information accessibility, and decision-making processes more efficient across 7 departments.

Reporting to the SVP, Product Development, the Business Operations Manager is responsible for serving as the air traffic controller for Product Development’s leadership team, an integrator connecting work streams that would otherwise remain siloed, and a communicator linking the leadership team to the broader organization. The ideal candidate 
will be a truth teller when leadership needs a wide-ranging view without turf considerations and a confidant without any organizational agenda. You will anticipate problems and will be especially sensitive to issues that require diplomacy, functioning as extra eyes and ears.

Most importantly, the Business Operations Managers acts with the implicit imprimatur of the Product Development leadership team, which requires humility, maturity, and situational awareness.

As a full-fledged member of the Product Development senior leadership team your success will ultimately be measured by your ability to drive sharp gains in our leadership team’s productivity, enterprise-wide impact, and employee engagement.

Responsibilities

• Left hand of Product Development’s senior leadership with the ability to represent us when we are not in the room, while ensuring we are present where we can be most impactful
• Understand and amplify the vision for Product Development’s ways of working
• Ensure attainment of key results by monitoring leading indicators, aligning crossfunctional leaders to deliver and report results
• Driving force in how we show up for our people and stakeholders, always ensuring our communications are timely, compelling, and concise
• Lead special projects intended to level up Product Development operations
• Autonomously manage the cadence and rhythm of meetings, crafting the agenda, flow and content to drive alignment and decision making
• Drive program increments ensuring compliance with the processes
• Track Product Development commitments, holding us accountable to keep our promises to teammates and customers
• A force multiplier putting on a variety of hats as needed to enable Product Development’s leadership to scale
• Instigator of fun and gratitude for Product Development and our teammates across the company

Qualifications

• Exhibits natural and intuitive stakeholder empathy
• Proven track record structuring strategic and tactical conversations, especially technical topics
• Experience contributing to Product and Technology strategic planning and gaining acceptance for key results in accordance with corporate objectives
• Go to expert for functional processes, people, and technology
• Data literacy in support of decision making
• Financial acumen to understand and articulate profits and losses, contributing as a leader in ROI and budget analysis
• Demonstrated commitment to ongoing learning and professional development
• Ability to write clear and concise emails, documents, and presentations that inspire action
• Exceptional communication, leadership, and interpersonal skills. Ability to make 
• informed decisions under pressure and effectively manage deliverables in support of an awesome employee experience
• Demonstrated ability to drive product development process improvements and optimize operational efficiency
• Project management skills and the ability to oversee multiple initiatives concurrently
• 5+ years of business operations or product development experience required