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Senior Analyst - Customer Experience Analytics


Bethpage, NY, US, 11714 Long Island City, NY, US, 11101

Brand:  Altice USA
Requisition #:  743

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

The Senior CX Analyst position will be a key supporter of the Customer Experience team and will be highly influential in helping to meet customer satisfaction goals. This role will be working alongside Customer Experience and Data Analytics teams. This position is a key enabler of Data Services mission to provide business unit departments with the right data at the right time. The incumbent is responsible for analyzing data to provide insights and business value and ensure it meets corporate policy and business data requirements. This person will partner with business unit departments along with CX to help them achieve their initiatives using data driven solutions. The Senior CX Analyst must have programming knowledge with analytical platform software and BI systems expertise including but not limited to MS Office, Advanced SQL, ETL, Alteryx, MicroStrategy and Tableau.


  • Responsible for participation in all Customer Experience development life cycle phases
  • Responsible for acquiring data from primary/secondary data sources and maintaining databases
  • Support, conduct and build visualizations for user experience and configuration elements of solution designs using tools such as Tableau/MicroStrategy
  • Support CX teams in analyzing data to ensure it meets corporate policy and business data requirements
  • Understand the data sets within the Data Services Enterprise Data Platform and other systems
  • Understand the context in which data is used within the business, and match business requirements to the sources of data within systems
  • Translate user requirements into a data solution design that includes identification and mapping of source system data, and rules for data cleansing, integration, and validation
  • Ensure all data handling and storage conforms to company confidential information and other data policies
  • Document, present and recommend solutions for handling data anomalies and issues. Obtain business unit and technical consensus and approval for solution
  • For new product and feature launches, work with business teams to ensure the data requirements are included as part of all new system design and implementation phases
  • Work with Business Analysts, Solutions Engineers, Data Quality Analysts and Project team to design and implement solutions for clients
  • Partner with Data Quality team to define pre-launch test plans, and post-production data quality monitors
  • Preparation of design documents including interface agreements, source to target mappings, and ETL business rules
  • Help analyze impact of proposed solution across technology or existing technology platforms
  • Demonstrate strong presentation skills and the ability to communicate ideas and concepts relating to data analysis/modeling
  • Manage individual workload and deliver to agreed-upon project milestones
  • Proactively promote consistent project-based performance measurement and skill development of junior staff
  • Demonstrate ability to work in a team environment and help resolve issues
  • Maintain strong working relationships across organization, including within Analytics Group, business units, and senior management
  • Communicate client's business requirements by constructing easy-to-understand data and process flows.



  • Bachelor's Degree in Data Science/Analytics, Computer Science, Mathematics, Statistics, other applied science field. Masters' degree is a plus.
  • 4 or more years in analytical work experience preferred.
  • 4+ experience in data requirements gathering preferred.
  • Programming proficiency with analytical platform software and BI systems expertise preferably MicroStrategy, or Tableau. Knowledge of Alteryx is a plus
  • Strong working knowledge of SQL
  • Able to query complex datasets and derive conclusions, including using all types of joins between multiple tables. ETL Experience on Big Data is a plus.
  • Experience with scripting; example: Python, PowerShell, or VBA.
  • Experience with integration of complex data sets
  • Experience leading data analysis efforts in teams of 3 or more
  • Participation in data analysis efforts for multiple projects and programs of different size and complexity
  • Experienced in leading business users, and data analysts in data requirements gathering exercises
  • Excellent verbal and written communication skills
  • Good Excel, PowerPoint, Word, and Visio skills
  • Competency in data manipulation and analysis: accessing raw data in varied formats with different methods and analyzing and processing data. Need to have experience in using SQL writing or data modeler tools like SQL Developer
  • Ability to communicate the results of analyses in a clear and effective manner
  • Positive attitude with lots of energy
  • Highly detail oriented and organized with the ability to multi-task and work in a very fast paced environment
  • Ability to exercise discretion on sensitive or confidential matters

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.


Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.


Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $75,750.00 - $121,199.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.


Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty

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