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Sr Project Manager


Bethpage, NY, US, 11714

Brand:  Lightpath
Requisition #:  1823

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings, With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Job Summary

The Senior Service Delivery Project Manager (Senior SDPM) will act as the Single Point of Contact for the Sales Team and Customer regarding all facets of the service delivery and order fulfillment phase, and, at times, may be involved in some pre-order planning.   The Senior SDPM will be responsible to facilitate and manage the overall order fulfillment process; from order entry to service installation in order to ensure an efficient, effective service delivery experience for the customer and Sales team. The Senior SDPM is capable of handling multiple, concurrent, complex service orders, multi-site projects, and coordinated customer infrastructure deployments.  Typically, the Senior SDPM will be involved in initial order deployments of new products & services.  Many of the customers supported by the Senior Service Delivery Project Manager are high profile/strategic customers.  Furthermore, the Senior SDPM may provide direction to other team members, and act as a SME (subject matter expert) when representing the organization in cross functional teams, system deployments, and UAT.  


  • Ability to analyze data, trends or obstacles to customer requirements and propose/consider/persuade alternate solutions or methods of implementation
  • Validate service order information to ensure accuracy and continuity with product model.  Ensures applicable revisions are within scope of project and do not impact customer commitment. 
  • Extensive Knowledge of all telephony technologies, including, but not limited to, Ethernet and TDM.
  • Solid knowledge of Voice over IP (VoIP) services.
  • Knowledge of Atrica, Cisco, and Ciena component capabilities as well as cabling configurations in LAN/WAN environment required to support host of Ethernet solutions in customer premise and data centers
  • Knowledge of routing / switching equipment as well as protocols such as TCPIP, SIP, SCCP.
  • Ability to comprehend customer requirements and propose solutions based on product model and supported technologies.
  • Understanding of network infrastructure and application of how related product model can meet customer requirements. 
  • Participates in special projects and performs other duties as assigned.
  • Create and Execute detailed project implementation plans and revise as appropriate to meet dynamic customer needs and requirements.
  • Responsible for all aspects of implementation plan and overall project success
  • Manage all day-to-day operational aspects of project and scope.
  • Negotiate project schedule, deliverables, and scope with customer, sales and internal cross functional operational support organizations, including Circuit Design, Network Engineering, Field Operations, and Outside Plant.
  • Single Point of Contact regarding all facets of service delivery
  • Lead internal teams/task forces.  Manage regularly schedule status meetings with internal and external vendors, stakeholders and Customer
  • Resolve and/or escalate issues in a timely fashion or Anticipate before the issue impacts project schedule and/or scope
  • Ensure all required equipment, construction, permits, vendors and customer readiness is in place to ensure a successful service implementation


  • Minimum 6 years of Service Delivery experience in a telecommunications environment
  • Minimum of 3 years of project management experience
  • Extensive knowledge of telecommunication services and order management
  • Strong understanding of Project management techniques, processes and project scheduling tools
  • College degree or relevant experience
  • CAPM, PMP Certification Preferred
  • CCNA, CCENT CCVP and CCNP Certifications are a plus
  • Ability to travel when needed

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.  This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty

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