Tech Lead - Service Activation

Location: 

Bethpage, NY, US, 11714

Brand:  Lightpath
Requisition #:  494

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings, With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Job Summary

 

Under the minimal direction, Candidate will be responsible for service activation and support of provisioning new services within the Optimum Lightpath Network. The Lead Service Activation Technician will be the Service Activation’s “Subject Matter Expert”, providing advanced support to all staff of Service Activation as well as Field Operations. The Lead Service Activation Technician responsibilities include, training and mentoring lower level technicians, 1st level escalations, hands on support for high level technical applications, assisting Team Manager with staff scheduling and supervising floor activity. Assist Team Manager in performance reviews and hiring process of new candidates. Take on Acting Service Activation Manager role during manager’s absence. 

 

Responsibilities

  • Detailed understanding of reading and interpreting TBS orders, engineering designs, switch translations, IP network diagrams, technical schematics and the provisioning test turn-up procedures. 
  • Configure Ethernet ports, modules and slots to turn-up Atrica and Cisco equipment including ring insertions. 
  • Responsible for interfacing with ILEC & CLEC to coordinate testing on type II’s. 
  • Schedule ports between Optimum Lightpath and end users. 
  • Test with installation field technicians to verify continuity of new orders prior to completion. 
  • Strong understanding of OSI model (specifically layers 1, 2 & 3) to help configure routers, IAD devices, RAD IP Muxes, NID’s etc. 
  • Maintain IP records and correspondence with IP Diamond to track and support IP address usage. 
  • Responsible for provisioning, formatting and coding functionality of Lucent DACS IV & DACS II, Telabs Titan, Cisco Fibex, Next Level USAM, & BDT, Cisco 3400, Atrica 2140, Zhone for T3, T1 & DS0. 
  • Strong understanding of test equipment to test DS0, T-1, T-3’s, Sonet , MPLS, Ethernet . 
  • Responsible for high level technical projects and well as keeping management informed of status on critical projects or installations. 

Qualifications

  •  
  • Bachelor’s degree or comparable field experience. 
  • Minimum 5 years in comparable Service Activation role. 
  • CCIP, CCNP, certifications preferred. 
  • Experience with DWDM, Sonet, Ethernet, Cisco routing, and switching including platform support for GSR, and ESR components. 
  • Core Layer III through seven network competencies in IP, OSPF, BGP, MPLS, Uni, and Multicast. 
  • Strong knowledge to support intelligent transport and managed service solutions for E-line V-Line, E-Lan, VOIP, VPN, internet access, bundled services, and managed routers. 
  • Thorough understanding and experience in using varied Graphical Interface Systems, technical schematics, equipment configurations, trouble isolation, etc. 
  • Proven ability to multitask, strong verbal, and written skills required. 
  • Ability to persuade and use problem solving conflict resolution skills. 

 

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.


Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.  This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.


Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty