Manager Retail Sales Operations

Location:

Brooklyn, NY, US, 11207

Brand: Optimum

Requisition #: 1896

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

The Retail Sales Operations Manager manages the day-to-day operations of an Altice USA Retail Store(s) focusing on best practices and instilling a sales culture.

Responsibilities

This position ensures adherence to documented policies and procedures, meets, and exceeds sales and revenue goals by focusing on quality assurance, and customer satisfaction. Serves as the key liaison between Corporate, Field Management, Marketing and Sales Operations. The Retail Sales Operations Manager is a great communicator that consistently promotes quality, commitment, courtesy, and teamwork.
The Retail Sales Operations Manager is responsible for executing sales policy, process and procedure, documentation, and communication of corporate initiatives. Working collaboratively with all stakeholders, this position is responsible for ensuring that the retail location(s) are operationally ready daily.
The Retail Sales Operations Manager builds a high performing sales team that consistently drives sales, promotes Optimum services, and enhances the customer experience. The RSM uses state of the art reporting metrics to ensure compliance with Company goals and standards.

Qualifications

Must be flexible to work weekends and holidays as business needs dictate
Bachelor’s degree in Business preferred or equivalent work experience
Minimum 10 years business management experience with increasing levels of responsibility
Data analysis and interpretation skills
Ethical standards and professional demeanor
Ability to communicate effectively via email, chat, in person and by phone
Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
Proven ability to close performance gaps
Proficient in Word, Excel, PowerPoint, and SharePoint
Valid Driver License and ability to travel from one location to another as needed

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

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Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $70,486.00 - $115,799.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

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