Home Security Specialist

Location:

Greenville, NC, US, 27834

Brand: Optimum

Requisition #: 1631

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

The Home Security Specialist is responsible for troubleshooting and supporting broadband technicians interacting with our customers.

Responsibilities

Monitors customer alarms, triage and resolve issues as needed, escalate issues that are unable to be resolved upon first contact accordingly.
Educates customers in the use of installed products; explains waivers, agreements, customer release forms, charges, and billing procedures.
Installs, tests, and troubleshoots our primary alarm of Honeywell Inc, but becomes familiar with other panels as well.
Provides quality customer service surrounding the Company values.
Completes work orders and other documentation as needed and in alignment with task.
Performs other duties as assigned.

Qualifications

High School Diploma or equivalent; some college preferred.
Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing Altice USA security services (if applicable).
Proficient knowledge of Microsoft Excel, Word, PowerPoint, and Outlook email.
Previous work experience in a fast paced, performance-measured environment while managing multiple functions required; experience focused in security, cable, telecommunications and/or equipment preferred.
Excellent analytical, problem solving, troubleshooting and conflict resolution skills.
Strong time management skills.
Ability to use judgment & make independent decisions.
Position requires focus on specialized tasks, engaging in customer communications and sitting for extended periods of time.
Requires flexibility to work evenings, weekends, holidays, and changes in shift depending on the needs of the business.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

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