Supervisor SMB Sales


Greenville, NC, US, 27834

Brand:  Optimum
Requisition #:  1285

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. 

Job Summary

The primary function of the SMB D2D Sales Supervisor is to coach and mentor new hires from hire date to effective AE status, as well as coach and mentor low performers in the region through the implementation and adherence to the department's strategies and tactics.

  • The SMB D2D Sales Supervisor is responsible for the development of the SMB D2D AEs, which is critical to the overall success of the SMB D2D sales team and department. Additionally, the SMB D2D Sales Supervisor's primary focus is to assure that all SMB AEs are hitting 100% of assigned quota for both sales and connects.


  • Coaching and Mentoring SMB AEs
  • Required to spend 90% or more of their time in the field with predetermined AEs so that through observation, supervisor can provide coaching, mentoring and constructive feedback on all aspects of the SMB AE role.
  • Assisting SMB AEs to close sales
  • Work with new hires on early onboard procedures.
  • Assist and support new hire trainer in New Hire Training classes. - Responsible for running monthly training sessions with local management.
  • Ensure that sales objectives are met by each new hire/low performer as well as team objectives.
  • Daily check ins with local management on the status of each AE
  • Ride outs with SMB AEs to observe them in the field, including the completion of observation forms as a means of providing constructive feedback
  • Train and reinforce proper best practices for effective use of QC app/Sales Force.
  • Assists management in all aspects of ramp up process and low performers to achieve 100% of their sales and connect goals.
  • Field Observation Forms to be completed accurately and in a timely fashion to capture AE activity in field and to record progression and areas for improvement
  • Administrative duties include but not limited to monthly one on ones with direct reports and quarterly reviews.
  • Assists Manager with CGP process and document for all under-performing account executives to ensure that all required sales activity while on CGP is completed by the SMB AE.
  • Cover all management duties when local manager is unavailable.
  • Participates in special projects and performs other duties as assigned.


  • Two to three years proven track record in direct sales of business telecommunications, cable television or related business-to-business direct sales experience required.
  • Proven success in a leadership role in a business sales environment preferred.
  • Must have proven and demonstrated ability to motivate and inspire others to succeed and achieve objectives.
  • College graduate preferred with business experience in cable television and/or telecommunications.
  • Proven record of strong negotiation and problem-solving skills.
  • Must have proven track record in successfully achieving sales goals and departmental objectives.
  • Must have strong interpersonal skills, along with oral and written communication skills.
  • Demonstrated ability to work independently and be self-motivated.
  • Strong organizational and problem-solving skills necessary.
  • Must possess good time management skills and ability to prioritize effectively.
  • Aptitude with statistics required.
  • Must be able to work well in fast paced environment.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.


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Nearest Major Market: Raleigh
Nearest Secondary Market: Rocky Mount