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Broadband Dispatch Rep

Location: 

Hauppauge, NY, US, 11788

Brand:  Optimum
Requisition #:  5346

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! 

 

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

 

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

 

We are Optimum!

Job Summary

  • Under supervision, the Altice USA Dispatcher I monitors scheduled installations and service calls. Attends to multiple sources of information in a communication center.

Responsibilities

  • Monitor technician work times and report exceptions through TOA:
  • Assure route activations/deactivations occur properly to Technician for their start and end of shift.
  • Monitor start of 1st. job of day to assure Technician starts within designated start time or at beginning of shift if starting at 1st job.
  • Contact Technician on jobs that overrun to assure technician is safe or determine if assistance is needed.
  • Monitor lunch & break periods for, start times and durations.
  • Monitor work order pools to assure jobs are assigned throughout the day, use auto routing tool to assist.
  • Confirm and assure all jobs are completed and routes are closed when applicable and at the end of the day.
  • Review Drive times and activities for reasonableness.
  • Prioritizes and dispatch customer service requests to available technicians; serve as liaison between customer and technician.
  • Monitor workflow throughout the day, Using the TOA tool assure jobs are completed on time, pending work is assigned to available Tech's and work volume is balanced and shared.
  • Assign or re-assign jobs to technicians as required to meet customer commitments, notify technical leadership of any jobs remaining in jeopardy.
  • Contact customers to confirm appointment times, COD, adult presence and other requirements.
  • Reschedule missed appointments attempt to complete same day.
  • Perform post-appointment customer satisfaction calls as required.
  • Provision equipment.
  • Provide customer assistance to resolve service problems and avoid unnecessary truck rolls.
  • Notify technicians of system outages or problems and maintains schedules of service outages.
  • Reconcile completed work orders to the billing system.
  • Reconcile customer accounts to the billing system.
  • Resolve or escalates challenges as appropriate from Technician.
  • Record, verify, and/or corrects service order information on record via billing system.
  • Maximizes sales opportunities by identifying customer needs and offering products as solutions.
  • Promotes current marketing campaigns.
  • Performs other duties as assigned.

Qualifications

  • High school diploma or equivalent
  • Dispatcher or equivalent experience required
  • Proficiency in using a Windows-based computer
  • Keyboarding skills
  • Ability to read, write and communicate orally
  • Ability to use computer, calculator and reference materials
  • Ability to use a keyboard, fax and other standard office machines
  • Ability to sit and/or stand for extended periods of time
  • Ability to lift up to 15 pounds
  • Ability to prioritize and organize effectively
  • Ability to multi-task
  • Ability to work independently and with others

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

 

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. 

 

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

 

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

 

​This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law.  Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $29,895.00  - $49,113.00 / year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

 

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.


Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty

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