Senior Collections Coordinator

Location:

Jericho, NY, US, 11753

Brand: Altice USA

Requisition #: 3083

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

The Sr. Collections Coordinator minimizes outstanding receivables and bad debt though monitoring the overall collections workflow in partnership with supervisor. This role is responsible for researching, resolving and responding to complex customer situations, as well as providing guidance to Collections team members on daily tasks.

Responsibilities

Acts as a point of escalations for any inquiries by Collections team members
Coordinates the distribution of daily team workload and provides monthly audit reports to the supervisor for the measurement of individual and team performance
Responds to the sensitive and complex customers issues and escalations, including payment arrangements, bankruptcy disputes, and probates
Assists in maintaining and monitoring the integrity of all databases utilized by the Collections team
Recognizes and responds to situations that may involve potential fraud activity
Identifies opportunities for process improvements and efficiencies and seeks approval to implement from appropriate level of management
Reviews, researches, and reconciles collections reporting prior to submitting to corporate accounting

Qualifications

Minimum High School Diploma or equivalent required. Advanced education preferred
Previous Collections or Customer Service experience required
Experience applying independent judgment and decision making in a customer facing role preferred
Knowledge of billing system collection modules and order processing, which is typically gained through experience in the Collections Coordinator role, preferred
Proficiency with Microsoft Office applications, including Word and Excel
Strong listening skills and a demonstrated track record of patience with challenging customer situations
Excellent problem solving, conflict resolution, and analytical skills
Strong organizational skills with the ability to handle multiple tasks simultaneously
Ability to work flexible hours, including evenings, weekends, holidays and overtime as required

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $42,000.00 - $69,000.00 /year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

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