Mgr Talent Acquisition

Job Summary

• The Talent Acquisition Operations Manager is responsible for the day-to-day implementation, documentation, and communication of all TA processes. This individual will oversee all TA programs/projects to ensure recruiting processes are aligned with Legal, Business Controls, and Corporate Guidelines. This also includes ensuring these processes align with and support the policies and programs of the greater HR organization. As an integral part of the recruiting leadership team, this incumbent will provide support to internal Talent Management and the Talent Acquisition team by creating processes and leading execution around technology, metrics and analytics, and reporting to support our ongoing Talent initiatives. The Talent Acquisition Operations Manager will collaborate with the recruiting team in order to help identify opportunities to streamline current processes, provide the tools, resources and support that is necessary for hiring incredible talent. The role partners with the Talent Leaders across the organization to provide oversight and understanding of all tools and processes from requisition creation to new hire onboarding. The role also interlocks with key functions in HR such as Compliance, Mobility, Payroll, Compensation, Immigration, HRIS and Legal. Additionally, this role will also provide leadership over all operational aspects of TA solutions including third party service delivery with the Applicant Tracking System (ATS), Career Websites (Buyer), and Job Boards for these client groups. The Talent Acquisition Operations Manager is also responsible for ensuring all TA processes and procedures are 100% compliant with all government requirements. This position will report to the Director of Talent Acquisition and will primarily focus on the design, strategy, building and execution of the programmatic and analytical pieces of the staffing function. The Manager and Director of Talent Operations will work hand in hand on re-engineering programs across the organization for change management and efficiency improvement

Responsibilities

• Functional:
  • Manage numerous projects in a dynamic environment ensuring and communicating clear prioritization to the Talent Acquisition team
  • Create TA processes and roll out programs that are focused on delivering efficiency & great candidate, recruiter and manager experience
  • Ensure consistency, quality and compliance and identify opportunities for process improvement within the lifecycle of TA
  • Responsible for the accuracy of employee data and paperwork requirements within our applicant tracking system.
  • Train new employees on utilization of applicant tracking system
  • Provide on-going guidance and mentorship to the Talent Acquisition team, including regular meetings and other communications
  • Serve as SME for all hiring/onboarding requirements both internally and externally
  • Project manage key initiatives and improvements within the talent acquisition space, leveraging established best practices
  • Build strong relationships with the Talent Acquisition leadership and recruiting team, creating shared short-term and long-term talent acquisition goals around operational excellence
  • Drive and lead change efforts by building awareness and support with critical stakeholders and business partners
  • Responsible for managing the relationship with HRIS and payroll systems and processes
  • Monitor and manage Talent Acquisition compliance requirements including but not limited to; laws and regulations concerning data privacy, workplace accommodation and equal opportunity, onboarding documents/policies, legal requests/escalations, SOX audits, OFCCP/FCC regulations and reporting
  • Serve as the primary liaison with key internal clients to ensure a responsive, communicative and client service oriented Operations
  • Monitor, manage and maintain Talent Acquisition vendors to ensure service delivery and performance standards are meeting expectations.
• Technical Expertise:
  • Responsible for enhancements and maintenance of Applicant Tracking System. This includes but is not limited to: recruiting workflows, candidate application process, data consistency checks, automation, system configuration, compliance reporting, communications, form completion and onboarding paperwork requirements
  • Identify new opportunities to improve quality and streamline operational initiatives for hiring an onboarding
  • Implement new innovative recruitment tools and processes to drive success
  • Integrate new and/or existing systems to reduce manual processes and improve the hiring process for recruiters as well as the candidate and employee experience
  • Provide support for recruiting systems, interfaces and operational data and programs (background checks, assessments, HRIS)
  • Facilitate ongoing training, communication, and education on system functionality, upgrades and improvements to drive adoption and full utilization of all recruiting technology
  • Create Quick Reference Guides for the TA team and key stakeholders on TA processes
  • Develop and manage recruiting metrics and dashboards, and leverage analytical data to improve effectiveness of Talent Acquisition programs
  • Maintain reporting for key talent acquisition metrics such as time-to-fill, source of hire, open requisitions/headcount
  • Serve as SMI and central point of contact for all Talent Acquisition questions and issues; analyze data and trouble shoot issues

Qualifications

• Bachelor's degree in Business, Human Resources, or related field
• 6+ years of Human Resources experience, Talent Acquisition/Talent Operations related area preferred
• Deep understanding of HR processes in large organizations
• Operations experience encompassing analytics, process improvement, system administration and client and candidate excellence
• Ability to manage multiple enterprise-level programs through the full project life-cycle, from socialization of concept to delivery of product and subsequent training
• Proven ability to manage and deliver on multiple projects across clients, time zones, and with competing deadlines in a fast paced environment
• Specialized knowledge in applicant tracking systems, job board & other technology solutions including implementation and integrations to support adaptation to new technology/processes
• Strong ability to manage change and process improvement, using data to drive decision-making, and creating solutions for day-to-day problems
• Demonstrated understanding of recruiting operating procedures, guidelines, and legal requirements as they apply to compliance in employment practices and applicant tracking; including but not limited to knowledge of EEO, OFCCP and FCC regulations
• Strong leadership skills within a large, complex/matrixed organization
• Collaborative leadership style with the ability to influence others into action and to think creatively about solutions
• Established project management, organizational, and critical thinking skills
• Experience facilitating/delivering end user training
• Extensive knowledge of MS Office (Word, Excel, Outlook, PowerPoint) required
• Strong analytical ability to evaluate metrics and reporting
• Thrives in a fast paced environment where multitasking and prioritization is necessary
• Highly intuitive, able to work well under pressure, independently and with minimal direction
• Exhibit confidentiality and discretion in dealing with highly sensitive information
• Excellent interpersonal skills; ability to interact and build strong business relationships with all levels of management and employees including external agencies and vendors
• Experience working in a multi-site client environment