Analyst Field Support

Location:

Long Island City, NY, US, 11101

Brand: Altice USA

Requisition #: 3430

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

This position is for an Information Technology Senior Support Engineer dedicated to delivering a “technology concierge service” of the highest level to Altice USA’s senior executives, including Executive Management and all members of the executive suite. The position is the face of technology to many senior level users and needs to be able to represent Corporate IT in an appropriate fashion. Given the level and demanding nature of the user base, they must also be able to manage relationships, conflicts and communication with a high-level of proficiency. The individual must have in-depth technical knowledge of Windows, Mac OS and mobile devices (iOS and Android) with respect to hardware, operating system, connectivity and applications. They are expected to demonstrate ownership and manage incident resolution from end-to-end, marshalling company resources to provide resolutions and information in a highly responsive manner. In addition, they must be able to escalate and provide visibility, as appropriate, to senior IT management. This position is required to provide on-call coverage during off-hours. They are also expected to travel to other offices and locations in order to provide onsite support when required. This position will be based in our Long Island City office and will be expected to be onsite from 8AM to 5PM every workday.

Responsibilities

Providing a single point of contact for all IT related issues to senior management.
Perform installations, configures and tests end-user hardware and software (Windows, MacOS, iOS, Android).
Coordinate with corporate IT resources to understand and minimize the impact of potential widespread issues.
Partner with Executive Leadership to evaluate new user or conference technology, evaluate and plan deployment options to ensure functionality and supportability.
Responds to and leads resolution of reported individual user issues on-site (or via MS Teams if user is remote).
Work with Facilities team to coordinate any office space changes, ensure technical components remain functional following office space work.
Provides support and education by preparing application, hardware, and network documentation.
Assists with the support and maintenance of IT managed network and system infrastructure in coordination with enterprise network team.

Qualifications

High school diploma or equivalent required. Bachelor's degree in Computer Science or similar a plus
3+ years of Information Technology experience
3+ years of directly providing IT support to executives
Appropriate valid driver's license and a good driving record
Ability to troubleshoot technical issues remotely
Experience with Windows OS, MacOS, Microsoft Office, Internet browsers and Email clients
Experience with Cisco conferencing systems
Working knowledge of systems hardware, printers, scanners, and other peripheral devices
7x24 on-call availability to respond to support requests and flexible work schedule to respond to the needs of the business

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $52,685.00 - $86,554.00 /year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

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