Manager, Business Analysis


Long Island City, NY, US, 11101

Brand:  Altice USA
Requisition #:  3805

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

The Manager Business Analysis engages with the business owners and key stakeholders in the operational, financial, and strategic analysis of new and existing business opportunities and enhancements. Additionally, he/she works in close partnership with the Product Owners to represent the needs of the various functional areas of a company. He/She is accountable for customer centric analyses to support strategies and business needs, overall quality of business and functional requirements, and delivery of the solution.


  • Supports the Business and Product Owners to define the business requirements at high-level using Jira Epics/Features from the customer lens with clear acceptance criteria and definition of “done”.
  • Partner closely with technology and cross-functional business teams to shape the product strategy, define and develop the vision, create a differentiated value proposition, and identify high-value growth scenarios that provide a catalyst for growth.
  • Partner closely with technology and cross-functional business teams to define the product development Capacity Management model. This includes tracking on bandwidth and capacity utilization through quarterly planning, prioritization, and impact/tradeoff analysis.
  • Support Business and Product Owners to build their Investment Justification (Business Case) for various product development projects and to track the post-launch benefit realized to measure the ROI attainment for every product development project.
  • Align with Business and Product Owners on the key performance indicators (KPI) for various business verticals and portfolios, and report on them through various information radiators (scorecards, dashboards, newsletters, … etc.)
  • Partner closely with technology and cross-functional business teams to estimate the Level Of Effort (LOE) for each product development project which supports the investment justification and capacity planning processes.
  • Provides guidance and coaching on tools to use to support the product development process and portfolio management (Clarity PPM, Jira, Power BI)


  • 10+ years experience in the areas of Business Analysis, Portfolio Management, or Product Management preferably in telecommunications and technology domains
  • BA required; MA preferred
  • Expert in working in an Agile environment (Scrum, Kanban, SAFe, Tribes/Squads)
  • Experience with Customer Experience design methodologies such as Journey Mapping and A/B Testing along with CX metrics such as NPS and CSAT
  • Expert knowledge of business analysis tasks like analysis and documentation of business requirements and coordination of development efforts, maintaining knowledge of current tools, technology, and methodologies, executing data collection and interpretation, and providing analytical customer insights and advice
  • Experience in planning and prioritization of demand to support the organization
  • Excellent communication skills
  • Analytical mindset and ability to synthesize complex information, connect ideas with data and present in digestible, easy to understand format

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.


 Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.


This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law.  Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $96,020.00  - $153,632.00 / year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.  


Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City