Online Reputation Manager

Location:

Long Island City, NY, US, 11101 Plano, TX, US, 75024

Brand: Optimum

Requisition #: 3256

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

Online Reputation Manager will be responsible for building, maintaining, and managing a positive online presence and reputation for AlticeUSA. The incumbent will be monitoring and analyzing online content relating to the individual or organization, including social media, search engines, blogs and communities, and consumer forums.

Responsibilities

•Building, maintaining, and managing a positive online presence and reputation for an individual or organization
•Monitoring and analyzing online content relating to the individual or organization, including social media, search engines, blogs and communities, and consumer forums
•Facilitating strategies to maximize the impact of positive online content and minimize the impact of negative online content
•Investigating the situation and facts relating to criticisms or negative comments
•Commenting positively and responding to criticisms or negative content on social media and in online forums
•Managing the social media accounts of the individual or organization
•Managing and reviewing online content and taking action to limit inappropriate content
•Evaluating review and survey data for trends and anomalies
•Coordinating monthly reviews and performance reporting of online content
•Using offline and online techniques to promote positive or neutral comments
•Analyzing online statistics and overall trends and subsets by site, rating, and keyword to identify ongoing trends and potential mitigation solutions
•Preventing and repairing online reputation threats
•Understanding the level of an online reputation threat and managing online identities
•Planning, strategizing, and implementing responses to online reputation threats
•Enhancing and building a reputation by measuring the effectiveness of strategies
•Establishing policies and procedures, standards, and systems that avoid any negative impacts
•Creating and publishing social media and forum posts, blog content, and positive reviews
•Developing and scheduling positive content to build trust

Qualifications

•Bachelor’s degree in technical or related field required
•PMP certification preferred
•Minimum six years of project management experience required
•Experience managing projects in Waterfall and Agile required
•Excellent oral/written communication skills; ability to effectively, clearly, and concisely communicate across all levels of leadership
•Thrives on team building and understanding of program/project best practice methodologies required
•PMO experience and proficiency with project management software required to manage a PMO, i.e., dashboard reporting, program management and all additional technologies (i.e. PM platforms, Salesforce, SharePoint) and ability to learn new internal PM software required
•Ability to work with vendors and provide strong project support required

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Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $96,020.00 - $153,632.00 /year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

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