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VP, Program Leader


Long Island City, NY, US, 11101

Brand:  Altice USA
Requisition #:  2943

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

Reporting to the SVP of Corporate Planning, this individual will be responsible for ensuring that our customers and employees have a high-quality, preferred experience when new products and services are introduced to the market. This role requires strategic vision, in-depth expertise in product, GTM, customer experience, user acceptance testing, operational readiness, process optimization, and data analysis. The ability to lead and inspire a team of specialists is critical, as is the ability to collaborate cross-functionally.


  • Strategic Leadership: Develop and communicate the vision, strategy, and objectives of the Experience Assurance organization.  Ensure the customer remains a priority throughout the development lifecycle.
  • User Acceptance Testing (UAT): Oversee the development, execution, and continuous improvement of UAT processes to ensure products meet customer requirements and expectations.
  • Customer and Employee Experience: Drive initiatives that enhance the customer experience, ensure journey mapping has been completed and incorporated, identify pain points, and champion solutions that meet customer and employee needs.
  • Operational Readiness: Ensure that all operations (people, processes, tools and data) are prepared and optimized to support new product roll-outs.
  • Process Optimization: Identify, develop, and implement processes that streamline product deployment and support, resulting in seamless customer experiences and operational excellence.
  • Reporting and Analytics: Implement robust reporting, dashboards, and data analytic frameworks that track customer experience metrics, identify trends, and provide actionable insights.
  • Team Leadership: Inspire, guide, and manage a multi-disciplinary team, fostering a culture of continuous learning, innovation, and growth.
  • Collaboration: Work cross-functionally with Product Development, GTM, IT/Engineering, Marketing, Sales, Care and other teams to synchronize efforts and share insights.
  • Stakeholder Communication: Regularly update senior leadership and other stakeholders on progress, challenges, and key metrics related to Experience Assurance.



  • Bachelor's degree in Business, Technology, or related field. Master’s or advanced degree preferred.
  • A minimum of 10 years of leadership experience in a related role, with a demonstrated track record of success in the telecom industry.
  • Proven experience in UAT, customer experience management, operational readiness, and process optimization.
  • Strategic contextual thinker
  • Ability to work collaboratively across teams
  • Demonstrated leadership skills on high impact projects
  • Excellent verbal and written communication skills
  • Resiliency to adapt to a competitive environment
  • Self-starter / self-directed
  • Strong critical problem solving 
  • Strong attention to detail
  • Ability to multi-task with competing priorities
  • Professional certification (i.e. CCCX)
  • Previous experience in telecommunications/broadband industry is a plus

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.


Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.


Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $200,000.00 - $237,500.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.


Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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