VP Program Leader- Project Management Office

Job Summary

The VP Program Leader is responsible for developing, implementing and overseeing strategic program and project management excellence across the enterprise, ensuring effective partnership and communication across executive leaders and cross-functional teams, as well as the successful end to end delivery of key programs for AUSA and our customers.  This role will manage all "Plan of Record” initiatives, defining in detail each major program and its associated projects, establishing and monitoring key performance metrics related to program success, and developing a governance structure that will drive decision making and ownership to move key initiatives forward expeditiously and thoughtfully. The VP Program Leader role is essential to success in the achievement of business goals related to customer retention and growth, operational excellence, financial health, and customer and employee experience. 

Responsibilities

• Implement a strategic initiative framework that establishes ownership, operational metrics, key milestones and deliverables, and Key Performance Indicators (KPIs)
• Quickly develop an understanding of short and long-term business strategies and priorities and apply them to key programs to guide success
• Support the ongoing development and implementation of best practices within Program and Project Management for the purpose of achieving business goals and to support the smooth running of projects undertaken by cross-functional teams
• Establish process for ensuring executive leadership buy-in and support of key programs/projects, including a detailed process for sharing key milestones and realigning on priorities as new projects/programs are added
• Create consistent and systematic processes for meetings; facilitate meetings related to progress of key programs, ensuring strategic alignment and enablement
• Oversee and assign ownership to each major program, as well as ownership and accountability of associated projects
• Develop and implement processes to monitor and track overall program, project and plan of record performance, ensuring all stakeholders understand schedules and key milestones
• Conduct risk monitoring and controls to ensure the ability to achieve expected outcomes on time and on budget
• Develop and manage the company's strategic project calendar
• Identify, track, and help resolve cross-portfolio dependencies and conflicts
• Publish and maintain plan of record initiatives and progress to the broader organization, ensuring transparency and alignment of all roles to the company’s strategic priorities
• Act as a principal consultant to the CEO, keeping leader abreast of climate relating to key program roadblocks, general program/project status, potential friction points across leaders/teams, etc.

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Qualifications

• 10+ years’ experience managing and executing large scale, cross functional initiatives that lead to measurable results
• PM Certification(s) preferred: PMP, Agile, Six Sigma, LEAN (Kaizen) etc.
• Experience in telecommunications, media, and/or technology industry preferred    
• Excellent communicator with a confident and collaborative style and adept at aligning internal and external stakeholders
• Strong executive presence with superior influencing and presentation skills
• Data driven mindset and strong analytical skills, with the ability to use quantitative tools and analyze unstructured feedback to inform leadership decision making and the development of key business strategies
• Ability to work and thrive within a highly dynamic and changing environment and adapt to shifting customer priorities
• Natural ability to develop broad, cooperative relationships and influence peers and partners at all levels of the organization
• Ability to create and manage constructive tension and a culture of expected performance with business leaders to ensure delivery on organizational priorities
• Possesses a deep passion for customer success, coupled with a driving motivation to solve customer problems and continually improve customer experience
• Bachelor’s degree in Business, Engineering or a related field. Advanced degree preferred