Field Technician - Outside Plant Maintenance III

Job Summary

Under general supervision the Field Technician  – Outside Plant III repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower level technicians and fulfills service and installation as needed to exceed customer needs.

Responsibilities

Provides quality internal and external customer service reflecting the Company values.
Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices.
Maintains a unity gain network.
Performs all duties of Broadband Technician I, II, and III as necessary.
Troubleshoots and repairs the distribution network from headend to customer's electronic devices.
Has experience working in FTTx and/or RFoG networks.
Maintains network integrity through preventive maintenance.
Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap.
Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices.
Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures.
Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products.
Resolves or escalates customer complaints, as appropriate.
Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle.
Meets scheduled appointment windows.
Completes work orders and other documentation on paper or by mobile device.
Uses small hand tools, power tools, meters, and other test equipment.
Maintains and secures Company truck and equipment.
Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required.
Performs other duties as assigned.
Participates in on call rotation. 

Qualifications

Internal Field Service Technician applicants must fully complete their field service career progression program to be deemed eligible
High school diploma or equivalent
Appropriate valid driver’s license and driving record within Company standards. Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver’s License) where applicable; must comply with all applicable DOT requirements
Ability to drive Company vehicle in a safe and responsible manner
Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable)
Knowledge of basic mathematics
Knowledge of basic electronics
Skill in using a Windows-based computer
Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
Ability to prioritize and organize effectively
Ability to work independently and with others
Ability to communicate in person and by telephone
Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
Hand and finger dexterity to carry and to use tools and equipment as necessary
Ability to work while standing 50 - 70% of the time
Ability to use any equipment in a safe manner, in accordance with company, industry and regulatory standards
Ability to safely lift 75 pounds
Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds)
Accommodation with 50-pound maximum lifting is available
Ability to climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds) as needed
Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
BDS certification preferred
Home security installation experience preferred
Minimum of 6 months BBT III level experience preferred or equivalent work experience