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Business Process Analyst

Location: 

Oakland, NJ, US, 07436 West Nyack, NY, US, 10994

Brand:  Optimum
Requisition #:  9527

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! 

 

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

 

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

 

We are Optimum!

Job Summary

The Business Process Analyst plays a critical role in driving operational excellence, managing performance reporting, and supporting field readiness for product launches and ongoing business activities. This individual will lead business-as-usual (BAU) reporting, identify performance trends, and support strategic initiatives through data-driven insights and financial analysis. The ideal candidate combines strong analytical skills, operational leadership, and the ability to work cross-functionally in a fast-paced environment.

Responsibilities

  • Field Readiness & Launch Support: Coordinate operational readiness in conjunction with the readiness team for new product launches, ensuring field teams are fully trained, resourced, and prepared to support deployments
  • Handle escalations
  • Tracker Management: Develop, maintain, and optimize operational trackers for field performance, issue resolution, and launch status to ensure visibility and accountability.
  • Daily Reporting & Analytics: Oversee BAU reporting, including the creation and delivery of daily metric reports to field leadership and stakeholders. 
  • Strategic Insights: Analyze operational data to identify trends, risks, and opportunities; present actionable insights to inform strategic decision-making.
  • Performance Monitoring: Track and report on key performance indicators (KPIs) for field operations; escalate issues and recommend process improvements.
  • Financial Management: Apply financial concepts such as variance analysis and cost control to monitor budget adherence and support resource allocation.
  • Cross-Functional Collaboration: Work closely with product, finance, analytics, and regional field teams to align goals and ensure seamless execution of initiatives.
  • Operational Leadership: Support field teams through effective communication, process documentation, and feedback loops to drive consistency and quality.
  • Support other miscellaneous Field Ops items, as needed 

Qualifications

  • Bachelor's degree in business administration, management information systems, communications, or related field preferred
  • Strong analytical and problem-solving skills.
  • Strong communication and interpersonal skills
  • 3+ years of business process management experience
  • Demonstrates aptitude in learning new technology skills, tools, techniques and methodologies.
  • Proficient in business process modeling tools and methodologies.
  • Some experience with project management and stakeholder engagement.
  • Have a strong understanding of business process management (BPM) methodologies and tools.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills, as they need to work effectively with people from all levels of the organization.
  • Experience in the telecommunications industry
  • Experience with Visio or other diagram/flowchart tools required.
  • Experience with Salesforce.com and other CRM platforms required.
  • Some experience with SQL desirable
  • Proficiency in Microsoft Office/365 and SharePoint
  • Ability to produce clear communications.
  • Ability to effectively multitask in a fast-paced environment.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

 

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. 

 

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

 

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

 

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

 

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

 

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $64,260.00 - $105,570.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $89,500.00 / hour. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

 

 

 

 


Nearest Major Market: New Jersey

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