Coordinator - Field Service

Location:

Plano, TX, US, 75024

Brand: Optimum

Requisition #: 1604

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

The Coordinator Field Services performs a variety of complex administrative duties to support the Field Operations Organization under minimal supervision.

Responsibilities

Investigates problems using established company or departmental policies and practices to determine method of research, data and information requirements and analysis techniques. Compiles, analyzes and maintains data. Prepares reports and documents in a proficient manner while verifying accuracy of content and adherence to company policies and procedures. Reviews data to identify basic trends and analysis. Reports findings to supervisor for action.
Researches and obtains information for various reports and special assignments. Responsible for organizing and maintaining confidential files and completing project oriented tasks in a timely and efficient manner ensuring adherence to company guidelines. Creates and maintains logs, records and files.
May schedule and conduct meetings, answer incoming telephone calls, which may include customer calls, and routes calls to appropriate persons and/or departments. May solve customer problems.
Utilizes various PC software packages such as spreadsheets, word processing, and graphics to produce high quality reports, presentations, or other documents.
Participates in more complex projects and performs other duties as assigned by team leader
Steer and develop projects and operational platforms to enhance communication and processes within the Field Operations Organization
Manage detailed project plans used to drive successful project completion. Including gathering detailed business requirements, process requirements, establishing definitions and gaining approval
Maintain, track and adhere to all business SLAs in a timely manner to ensure customer satisfaction and business goals
Provides key administrative support to the department head and staff to ensure the department is functioning efficiently.

Qualifications

High school diploma.
Ability to perform mathematical calculations.
Three (3) or more years of clerical or administrative experience.
Strong oral and written communication skills.
Proficient knowledge, with proven experience, of Microsoft Office applications, Oracle and other departmental applications such as Cabledata, Salesforce.com, Brass Ring, etc.
Strong organizational skills.
Ability to work independently with limited supervision
Ability to multi-task and work under pressure.
Ability to maintain highest degree of confidentiality and diplomacy.
Must be flexible to work outside of normal work hours on short notice.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

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