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Senior Credit and Collections Analyst


Plano, TX, US, 75024

Brand:  A4
Requisition #:  1918

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. 

Job Summary

The Senior Credit and Collections Analyst will be responsible for performing the daily Credit/Collections functions and provide guidance and mentorship to a team of Collectors. They will contact delinquent accounts for payment and prepare related reports. They will report directly to the Credit and Collections Manager.


  • Maintain aging at an acceptable level in line with company objectives by following corporate credit policies.
  • Train/Mentor a team of credit & collections analysts.
  • Serving as a leader and subject matter expert on all accounts receivable, credit management and collection activities.
  • Monitor credit queue and review and approve orders timely.
  • Take the lead in collections of an assigned portfolio by contacting customers to ensure prompt payment of all invoices.
  • Updating management of past due accounts by providing specific updates for each customer over 120 days delinquent.
  • Maintain strong effective working relationships with Sales and Operations teams for timely resolution of billing issues that would result in not collecting payment.
  • Assist in projects and audits as needed.
  • Maintain accurate customer files, including relevant contacts/phones/addresses.
  • Process accounts with an outside collection agency, if needed.
  • Recommend action on delinquent accounts by analyzing payment practices of client.
  • Recommend credit limit adjustments by evaluating customer records, activity and payment history.
  • Account reconciliation, verify the accuracy of charges, the accuracy of cash application and correct account/statement errors.
  • Prepare special reports by collecting, analyzing and summarizing account information and trends.
  • Maintain customer confidence by keeping the information confidential.


  • At least five (5) years of experience working in credit and collections, with experience in B2B.
  • Team oriented, problem solver who takes ownership of their work.
  • Excellent verbal and written communication skills.
  • Personable & positive demeanor with the ability to interact professionally with all levels.
  • Other accounting duties may be assigned, based on business requirements.
  • Compliance programs/systems/software.
  • Organizational skills, with ability to manage competing priorities.
  • Strong computer skills including Microsoft Excel and Word.


Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.


Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.


Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Nearest Major Market: Plano
Nearest Secondary Market: Dallas

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