Senior Regional Channel Account Manager


Plano, TX, US, 75024

Brand:  Optimum
Requisition #:  1065

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

The Sr. Channel Manager ( or Channel Manager- depending on experience) is responsible for recruiting, training and supervising a team of Indirect Agents within the Partner Sales Channel. Required to meet and exceed all sales goals in order to grow the subscriber base. Assist in the development of sales plans and budgets that are aligned with the Channel Partner departmental goals. Identifies opportunities to improve overall performance and acts quickly to implement effective action plans.


Actively and consistently support all efforts to simplify and enhance both the partner and the end customer experience
• Build and maintain a high performing team by recruiting, training, coaching and developing teams of actively selling agent partners.
• Train and educate agent partners on new promotions, products, and corporate initiatives
• Collaborate with national partners to continuously improve sales, customer experience, and the relationship with Altice USA Core staff
• Develop and maintain working relationships with internal resources to ensure effective job performance
• Create, develop and coordinate promotional and incentive ideas to reach goals.
• Interface with various sales channels for set up and staffing of special events
• Protect assets by maintaining an accurate inventory of Altice USA company equipment at all times
• Responsible for setting the proper expectations for job performance including building relationships and delivering positive results. Conducts annual review of all team members
• Maintains and grows existing customer base while managing churn as effectively as possible
• Ability to make recruitment decisions as well as recommendations for agent action as appropriate and in alignment with company policy
• Responsible for expense reconciliation, compensation and budget preparation for the Partner Sales Channel
• Provide the team with assistance in developing new accounts and event participation as necessary
• Act as liaison escalation point for the resolution of all customer service issues
• Create, develop and coordinate promotional and incentive ideas to reach goals. Interface with various sales channels for set up and staffing of special events
• Protect assets by maintaining an accurate inventory of Altice USA company equipment at all times
• Remain current and knowledgeable on all pricing, offers, products and services and develop and deliver sales meetings to ensure the knowledge level of the team while maintaining focus on attainment of sales goals
• Consistent exercise of independent judgment and discretion in matters of significance importance. Demonstrate company values, foster continuous learning and development and create a positive work environment where employees are able to enhance their skills and maximize their potential
• Provide guidance, monitor and manage the enforcement of all Company policies.
• Perform other duties as may be required by Director


BA/BS Business, Marketing, Finance, Technology, or related field
• Minimum of 5 years relevant channel experience
• Advanced excel and PowerPoint skillset
• Ability to analyze operational and financial data
• Ability to use data to identify marketing opportunities and targets
• Ability to make recommendations on strategic direction based on data
• Ability to develop compelling strategic narratives and present findings to Sr. Leadership
• Experience driving large cross-functional operational projects to completion on time & within budget
• Confident in communicating vision, status, and performance metrics to key stakeholders
• Experience disseminating results via visualization and reporting technologies
• Outside the box thinking with a proactive approach to problem solving
• Interpersonal skills with the ability to work with various functional areas
• Strategic thinker with understanding of marketing & sales mechanics
• Understands a revenue driven culture and is focused on maximizing growth
• Ability to work well in a fast-paced environment and easily adapt to change
• Results oriented with a positive attitude
• Highly organized and able to handle multiple projects simultaneously while managing timeliness/priority of deliverables
• A roll-up-your-sleeves & jump right in attitude
• Passion to make a significant contribution to the business
• Great attention to detail
• Valid driver's license and ability to meet Altice USA’s motor vehicle requirements
• Prefer recent sales experience within partners such as Sony, Samsung, Ingram Micro, TechData, Johnson Controls or similar companies

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.


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Nearest Major Market: Plano
Nearest Secondary Market: Dallas