Supervisor Retail Sales Operations

Location:

Sedona, AZ, US, 86336

Brand: Optimum

Requisition #: 122

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

Oversee Altice USA Retail Store location(s), ensuring that sales, productivity, accuracy, quality, and sales goals are met for all offered products/services. Assists in the development of a Retail Sales staff that supports multiple products.

Responsibilities

Monitor performance of the Retail Store staff and provides feedback to ensure maximum customer satisfaction. Reviews and analyzes reports regarding performance (including productivity, accuracy, quality, and sales). Helps identify training needs and workload requirements with available resources.
Responsible for overseeing accurate cash handling, including training for all Retail Store employees to ensure accuracy, and auditing all deposit-related paperwork to ensure presence of secondary reviewer/witness signature.
Responsible for ensuring timely and accurate openings/closings for the Retail Store. This includes timely opening with adequate staff coverage, and accurate closing by ensuring all monies and equipment are properly stored and accounted for. Store Supervisors are also responsible for ensuring the proper alarming at the close of each business day, as required.
Assists management with expense control including Overtime, T&E, and other departmental expenditures.
Partners with other channels to drive store traffic and participates in internal and external events to create location awareness.

Qualifications

Associate Degree or equivalent experience in Business preferred
3 years in a high-volume customer service/sales/retail environment.
Bilingual- Spanish preferred.
Ability to work and lead in a fast-paced and ever-changing environment in a retail sale with customer experience focus.
Proficiency in using Windows and Microsoft Office software, including Excel and Word.
Flexibility and adaptability are crucial for working in a Retail Sales environment. Extended staffing during nights, weekends, and holidays may be required.
Valid Driver License and ability travel to multiple locations required (within 35 miles).

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

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