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Field Service Technician IV - Lead


Sparta, NJ, US, 07871

Brand:  Optimum
Requisition #:  5811

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! 


We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.


If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!


We are Optimum!

Job Summary

The Field Service Technician IV Lead serves as escalation point to handle advanced technician assignments including testing and implementation of new products, as well as complex tasks and escalations. The Field Service Technician IV Lead will also be responsible for B2B priority assignments. Under minimal supervision, will provide effective guidance and support for all high-level projects and assignments. Serves as the contact point for the supervisor to ensure smooth operations and effective collaboration for field assignments and supports and mentors lower-level technicians. The Field Service Technician IV Lead for B2B will help deliver high quality control and will work on non-routine and more complex assignments including B2B prioritization. This position will also perform advanced troubleshooting at time of installation and on scheduled service calls for both Residential and B2B. 


  • This position will perform advanced troubleshooting at time of installation and on scheduled service calls.
  • Provides guidance and assistance to technician level BBTIII and below.
  • Ability to perform complex residential and commercial installation and service.
  • Installs, tests, and services complex services that could include but not limited to: home security, fire alarms, commercial data, PON, commercial phone, static IP and PRI
  • Installation and configuration of NexGen and other Bulk account networks.
  • Collaborate with colleagues from all departments to improve efficiency, overall service delivery.
  • Provides training updates and reports to the supervisor, identifying possible knowledge gaps
  • Must be able to demonstrate positive leadership skills
  • Must be flexible in taking on multiple and varied assignments
  • Acts in a lead role to effectively manage company escalations and customer complaints.


  • Internal Field Service Technician applicants must fully complete their field service career progression program to be deemed eligible
  • High School Diploma or equivalent
  • Appropriate valid driver’s license and driving record within Company standards
  • In-depth knowledge of performance metrics
  • Proficient with computer software specifically the Microsoft office software (Word, Excel, Outlook)
  • Ability to analyze problems using advance tools and test equipment
  • Excellent communication and leadership skills with the ability to speak in front of a group
  • Demonstrated organizational and time-management skills
  • Proven track record of effective decision-making skills
  • Home security installation experience preferred
  • Proven work experience as a team leader preferred
  • Capable to work in all associate field conditions both indoor and outdoor.
  • Work, including travel, outdoors in adverse weather conditions day or night
  • An “Activity Analysis” of the physical demands required to perform this job’s essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment.  Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence,  conducted at the Company’s assessment vendor.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.


If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. 


All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.


We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.


Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. 


Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Nearest Major Market: New Jersey

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