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Business Systems Analyst


Tyler, TX, US, 75701

Brand:  Altice USA
Requisition #:  3287

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. 

Job Summary

The Business Integration Business Systems Analyst will work with cross-functional teams within the organization and is responsible for delivering functional business analysis, documenting functional requirements, End-to-End systems integration testing, defect management, and post deployment validations .  Typically, this role includes extensive testing and Support of call center technology systems.  This individual will facilitate collaborative sessions to review software defects, be an active participant in triaging any technical issues.


  • Participate in the requirements definition process to ensure the test strategy supports the requirements as defined
  • Create End to End/Beta Test Strategy and develop test plans in support of the approved test strategy
  • Responsible for leading End to End/Beta testing activities as well as pre-launch planning
  • Document and determine if issues identified in testing are defects or requirements gaps and follow up with appropriate action
  • Partner with IT developers by participating in daily defect review calls, test planning and strategy sessions
  • Participate in the defect management process and log gating statuses on defects
  • Responsible for developing and providing a daily test status summary
  • Develop and distribute Test Summary reports for at the conclusion of each test cycle
  • Participate in Go/No Go launch activities
  • Perform Ad Hoc testing
  • Serve as an influencer for peers, project managers and project teams for software/process improvement.  
  • Ensures smooth functioning of processes and procedures
  • Lead or participate on cross organizational working teams focused on new product launches, footprint wide initiatives, or process improvement efforts


  • Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or equivalent work experience in a closely related field such as a Business Analyst, Consultant, Project Manager, or related position performing functional business analysis and requirements gathering. Proven analytical ability related to analysis of functional business processes

Key Experiences

  • Experience in quality assurance testing 
  • Experience with specific call center technology systems such as IVR, ACD, Agent Desktop Tools, Call Recording applications, or prior experience in a call center environment is highly valuable
  • Experience with Microsoft products such as Outlook, Excel, Power Point, SQL
  • Experience with both custom development and packaged application deployment, including experience working within a formal development methodology
  • Experience with translating functional requirements into strong, well-written test cases
  • Ability to think critically and make data driven recommendations that impact the customer
  • Proficient in all facets of software testing, from the documentation of a Test Strategy to the creation and execution of test cases, and actively participate in root-cause analysis for any defects

Management Skills

  • Ability to handle multiple assignments simultaneously and collaborate across multiple business units; work well under pressure to meet deadlines and function with minimal supervision
  • Ability to perform multiple tasks and adjust priorities based on workload or direction from management
  • Ability to establish and manage effective relationships at all levels
  • Knowledge of all phases of the software development life cycle, specifically quality assurance testing, is desired 

Technical/Functional Competencies 

  • Exceptional verbal and written communications skills
  • Must be highly organized and detail oriented

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.


Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.


Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Nearest Major Market: Tyler

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