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Enterprise Engineer II

Location: 

Tyler, TX, US, 75701

Brand:  Optimum
Requisition #:  3432

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

Enterprise engineer is responsible to monitor, triage, resolve, escalate, document and communicate network incidents/outages as part of a 24x7x365 support. Perform second level incident outage triage, troubleshooting, and fix agent break fix actions on Cisco network infrastructure. Interact, collaborate, and coordinate with other NOC tier support groups and fourth level subject matter experts within various business departments.  Perform daily administrative duties, support maintenance activity, and execute processes and procedures as outlined by department.

Qualifications

  • High school diploma or equivalent.
  • Preferred Strong troubleshooting skills, including CCNA / CCNP caliber proficiency in Routing, Switching, and also SONET, MPLS, Traffic Engineering, Carrier Ethernet, FTTT.
  • Requires strong hands-on technical knowledge of network operations, products, and services.
  • Strong teamwork skills and a systems approach to technology support.
  • Deep knowledge of carrier industry standards, including ability to interpret MSA and SLA requirements in light of carrier industry standards.
  • Strong customer service skills as well as a demonstrated attention to detail.
  • Skill in using a Windows-based computer.
  • Proficient using spreadsheets and word-processing.
  • Excellent communication, follow up and interpersonal skills.
  • Excellent follow up and time management skills.
  • CCNA preferred.

Responsibilities

•    Proactively monitor, analyze and review the network and execute problem avoidance practices in order to maintain a high level of reliability and availability
•    Perform problem analysis and triage, escalating trouble tickets when appropriate.  Resolve issues impacting customer services, including outages on technologies including SONET, Switching, Routing, MPLS, Traffic Engineering, and FTTT
•    Collaborate with Backbone Engineering, Regional Engineering, Transport Engineering, Vendors, and Carrier Operations to ensure that circuit outages are restored quickly
•    Receive and review vetted circuit designs from Backbone Engineering, Regional Engineering, and Vendors
•    Utilize various network tools, including optical transport clients, for monitoring and testing the network and its devices
•    Collaborate and communicate between Work Order Management, Backbone and Regional Engineering, Field Operations, Vendors and Carrier Customers to conduct RFC 2544 testing
•    Collaborate with Vendors and Carrier Customers to validate circuits are operational
•    Collaborate with Backbone Engineering, Regional Engineering, Carrier Operations, and Vendors to ensure that all documentation is uploaded to the proper support repositories
•    Open and track trouble tickets to resolution, either resolving or escalating to appropriate level of support, including vendor support, acting quickly to minimize MTTR
•    Acts as the owner of problems through resolution; assist in analyzing and taking actions to resolve the problem

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

 

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

 

Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.


Nearest Major Market: Tyler

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