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Sales Operations Analyst

Location: 

Tyler, TX, US, 75701

Brand:  Optimum
Requisition #:  10089

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

 

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

 

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

 

We are Optimum!

Job Summary

The Sales Operations Analyst's primary responsibility is to manage and provide billing support to all aspects of the Business to Business (B2B) Carrier & Enterprise sales & support teams. The Sales Operations Analyst is required to have the competence to manage highly complicated customized requests from both internal/external customers.

Responsibilities

  • •Perform all necessary validation on submitted Access service requests from Carrier, sales, sales support in order to calculate early term fees in a timely manner including but not limited to the following:
    oVerification of the circuit id, contract start/end dates and monthly revenue for requested order. 
    oValidate contract and addendums signed by the customer and Altice to determine any early penalties for disconnects prior to contract expiration.
    oAll financial information and calculations are correct based on contract and current billing.
    oAll rerates and renewals as applicable.
    oBusiness case criteria have been met.
    oPerform all required quality checks and accurately document the results.
    •Strategically align with Account teams to gather necessary requirements to ensure requests are efficiently managed. This includes partnering with Account and the customer to facilitate the requirements through our OSS and communicate throughout the internal teams when required. 
    •Review product specific information in SFDC attachments to ensure approval and completeness for any adjustments entered into billing system.
    •As a member of the team attend customer calls for billing clarifications when needed.
    •Participate in the automation process of billing systems. Work closely with IT/software design/Product team/Project Managers on system enhancements, process flows, product development testing and de bugging to ensure implementation is managed smoothly and efficiently as related to carrier-based products
    •Work directly with the Product team to support mapping process for Product launches and complete user acceptance testing (UAT) when needed
    •In depth knowledge of the full Altice B2B Carrier & Enterprise Product line and the Operational Support Systems (i.e. Sales Force, Netcracker, Work front, RB and IDA/DDP)
    •Subject matter experts as it relates to the billing of carrier and enterprise delivered products.
    •Special projects as needed

Qualifications

  • •High School diploma or equivalent required
    •Minimum 2 years’ experience in the telecommunications industry preferably with the following experience: Telecommunications technical aptitude, Customer Service, Order Entry, Provisioning experience. Must operate independently, proactively and with minimal supervision
    •Strong analytical, problem-solving, and conceptual skills
    •Excellent interpersonal skills and ability to communicate with executive, senior management, peers, staff, vendors, and contractors
    •An ability to present and discuss technical, functional and management information in a clear and concise way that explains complex topics, is persuasive and promotes consensus
    •Experience using Microsoft Office Suite essential, experience with Salesforce.com preferred
    •Ability to perform multiple tasks and adjust priorities based on workload and direction from management and customer
    •Advanced communication skills, both written and verbal
    •Ability to effectively adapt to and apply rapidly changing technology to business needs
    •Demonstrated ability to resolve roadblocks to delivery in multi-organization teams where no direct management responsibility exists

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

 

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. 

 

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

 

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. 

 

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.


Nearest Major Market: Tyler

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