Account Coordinator

Location: 

Washington, DC, US, 20006

Brand:  A4
Requisition #:  114

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

The a4 Customer Success Team includes Account Management, Media Planning, Creative Services and Accounts Receivable. Collaboratively, a4's Customer Success is focused on three primary objectives: Provide a great customer experience for our internal sales teams and external clients, Work side by side with sales to foster and build positive relationships with our customers, Ensure our customers' expectations are exceeded and they value us as a trusted partner

Responsibilities

  • The Account Coordinator is a key role on the a4 advertising team. You have an in-depth understanding of campaign management, are deadline-driven and have exceptional written and verbal skills. You understand digital and linear TV media and will maintain collaborative and proactive dialog with internal and external teams to drive campaign success. You have a strategic mindset and passion for delivering an excellent customer experience.
  • Demonstrates a strong knowledge of all a4 advertising products, processes, and software applications, along with local, regional, national nuances.
  • Ability to translate strategies into ideas and tactical campaign recommendations.
  • Ensures timely communication with Sales and accurately captures required campaign details in all systems.
  • Builds client relationships by participating in pre-sale discussions, campaign kick offs, client status and recap calls.
  • Coordinates with internal departments to execute orders and evaluate tactics to ensure maximum delivery and KPI's have been achieved.
  • Understands campaign metrics including CPM, Ratings, Impressions, Frequency, Reach, and customer data on performance reports.

Qualifications

  • Bachelor's Degree and client relationship experience preferred
  • Knowledge of advertising, media landscape, terminology, and digital marketing
  • Strong computer skills including: Office 365, Word, Excel, PowerPoint, Outlook, and Teams
  • Exceptional written and verbal skills with meticulous attention to detail
  • Possess an analytical mindset with the ability to manage and support multiple projects simultaneously
  • Adaptability, resourcefulness, demonstrating proactive problem solving and decision-making

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

 

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Nearest Major Market: Washington DC