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Job Details

BBT I

Job ID: 2020-24383
Location:
Leesville, LA 71446

Altice Technical Services US is a business entity within the Altice family of companies.  Altice Technical Services US is a first of its kind national services organization capable of deploying and implementing cutting edge video, internet and voice products and networks to the consumer.  We promote the culture of an innovative start-up company that is intensely focused on providing the highest level of service to our clients.  Altice Technical Services is responsible for the technical service delivery from the execution at our head ends through to the customer premise.  You have an opportunity to be on the ground floor of something new and exciting as we innovate and introduce services such as fiber to the home and bring Generation Gigaspeed to life.  

Under general supervision the Broadband Field Technician installs, changes, repairs and disconnects cable services including video, data, and telephone. Performs troubleshooting at time of installation and on scheduled service calls from the tap to the customer's electronic devices. Educates customers regarding new and existing services and describes the advantage of and sells other services to meet customer needs.

  • Provides quality internal and external customer service surrounding the Company values. Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices. Utilizes network tools and troubleshooting knowledge to resolve network problems.
  • Resolves issues at installation and on scheduled service call from customer's electronic devices to tap. Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures.
  • Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products. Resolves or escalates customer complaints, as appropriate. Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle. Meets scheduled appointment windows. Completes work orders and other documentation on paper and/or by mobile device. Represents Company to collect payments and equipment; secures appropriate customer signatures.
  • Maintains network integrity through preventive maintenance and home certifications.
  • Adheres to established maintenance windows for all outages.
  • Uses small hand tools, power tools, meters, and other test equipment.
  • Maintains and secures Company truck and equipment.
  • Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required.
  • When applicable rearranging and reconnecting fiber optic service drops at pole, underground or building terminals. 

Qualifications / Requirements

  • High school diploma or equivalent
  • Competency in basic mathematics
  • Competency in basic electronics
  • Fluency in English (written and verbal) with the ability to communicate in person and by telephone
  • Competency operating a Microsoft Windows-based computer
  • Ability to comprehend and operate testing equipment, including but not limited to signal level meters, ohm meters, etc.
  • Ability to prioritize and organize work effectively
  • Ability to work independently as well as with others as part of a team
  • Ability to work varying hours including nights, weekends, and holidays when required

Preferred Qualifications

  • Bi-lingual (English/Spanish) proficiency preferred in some locations

Working Conditions and Physical Demand Requirements

  • Various conditions ranging from office environment to prolonged exposure to the environment. Exposure may include inclement weather. Exposure to active construction sites and associated risks.
  • Position will require frequent standing, stooping, lifting, bending, kneeling, crawling, reaching, and twisting
  • Must be able to safely operate company-owned motor vehicles and may also operate hydraulic lift bucket trucks and work at heights
  • Must be able to lift up-to 75 pounds, carry and climb ladders (including extension ladders up to 28 feet), and climb utility poles using gaffs, hooks, and climbing belt with a combined operator and equipment weight not to exceed 350 pounds
  • Must have adequate vision to differentiate colored wires
  • Must have adequate dexterity to manipulate small connectors and hand tools

Benefits

  • Medical, dental, and vision insurance on the first day of employment
  • Competitive 401k
  • Paid time off including vacation, personal, sick, and holiday
  • Employee Assistance Program
  • Group term life insurance
  • Discount on cable, Internet, and telephone services
  • Advancement opportunity within the technician field for high-performance

Altice Technical Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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