Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.
From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
Responsible for providing wireless service provisioning and support for Residential and Business mobile telephone customers, supporting post-sales activities including configuration requirements for mobile voice services and tasks ranging from port in and port out order validation and exception management, billing system access and entry, customer contact and scheduling, order monitoring/escalation, order corrections/exceptions and complete phone activation. Providing analytical support to Altice Mobile inventory of policies and processes that affect customer accounts and back-office operations. This includes researching processes, resolving discrepancies and considering the downstream impact that each process has on other functions. Additionally, this individual will develop proposed efficiency improvements and process automation recommendations. The incumbent must have quantitative analytical skills, creative problem-solving abilities and good written and oral communication skills.
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.