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Junior Digital Project Manager

Job ID: 2021-28504
Location:
1111 Stewart Ave, Bethpage, NY

Overview

We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We're building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning.

Responsibilities

As part of the eCommerce Web Operations Team, the Jr. Digital Project Manager is responsible for supporting the management and execution of a portfolio of digital projects within Altice USA.

The Junior Project Manager will work within an entrepreneurial team, and have access to the resources and tools of the larger company to define and turn ideas, into great experiences that improve the performance of Altice USA's digital platforms.Must have proven digital vision, as well as a passion for great customer experiences and empathize with users' goals and challenges, demonstrating good instincts about consumer behavior and business dynamics. Responsibilities also include, obtaining and documenting business requirements, creating and managing project timelines and other key project documents, maintaining meeting agendas and notes, assisting in QA or UAT as needed, and providing post-release support/status reporting. The Jr. Project Manager will work closely with the Marketing, Sales Operations, Altice Mobile team and Engineering Teams in a fast paced environment and must possess a ‘can do' spirit and be willing to learn new skills to assist the team, when needed.

Key Non-Reporting Relationships:

  • Marketing and Creative Services - Directors and Managers: Collaborates and documents business requirements, timelines, meeting agendas, notes and next steps.
  • Website Design and Development - Directors, Managers and Developers: Collaborates with UX on product design
  • eCommerce & Sales Operations - Directors and Managers: Collaborates and documents business requirements, timelines, meeting agendas, notes and next steps.
  • Operations/Systems Teams (Internal & External) - Provide input and direction for project management of system development, enhancement or maintenance.
  • Altice Mobile team- Collaborates and documents business requirements, timelines, meeting agendas, notes and next steps.
  • Compliance/Legal- Engages to ensure tactics and actions being taken are within legal boundaries 

Project Management (60%)

  • Collaborate with internal development team, Marketing, Creative Services, eCommerce, Sales Operations, Altice Mobile, Operations/Systems Teams (Internal & External), Compliance/Legal and lines of business stakeholders to understand the feasibility and subsequent deliverability of the solution.
  • Gather, document and clearly communicate various project requirements from business and project teams using various project methodologies.
  • Develop and effectively communicate project approach, scope, control, assignments, communication and timeline. Quickly identify and provide visibility to any variances.
  • Provide project team with guidance as required to ensure progress is sustained and project goals are fulfilled. 
  • Facilitate and disseminate meeting agendas, notes & next steps.
  • Manages and disseminates weekly project status reports.
  • Projects expert retaining and communicating of all project history.
  • Support the development of project management programs and processes.

Product Optimization Analysis (10%)

  • Provide recommendations on overall definition of vision and roadmap and how it coordinates with the larger technology roadmap for the business.
  • Analyze support issues to identify trends and improvement opportunities.

Issue Triage and Resolution (15%)

  • Ensure site is operational and meets service level agreements (SLAs).
  • Monitor systems, communicate performance against SLAs and manage all product issues.
  • Identify, replicate and document issue details.
  • Prioritize issues and inquiries. Manage internal escalation and resolution of issues.
  • Track and monitor issues; provide regular reporting / analysis.
  • Partner with IT, Content Management and Business stakeholders to troubleshoot issues.
  • Analyze issue for root cause and categorize (bug, enhancement or user error).
  • Identify, communicate and document fixes and workarounds.
  • Ensure issues are addressed in a timely manner.

Issue Prevention (15%)

  • Provide recommendations to business team based on customer feedback and known issue areas.
  • Based on known problem areas, provide specific feedback.

Qualifications

Qualifications

  • Technical/Functional Competencies:
  • Mastering of project management methodology & documentation, knowledge of Agile is a plus
  • Website creation, redesign, and/or design management a plus, but not required
  • Ability to multi-task and deliver upon numerous objectives/goals
  • Strong computer, reporting & presentation skills (Excel, Word, PowerPoint, etc.)
  • Key Experiences/Achievements:
  • 3-5 years' experience in digital project development/management
  • Deep understanding of the digital environment and evolving tools and platforms used to improve online presence. Able to translate trends into brand right business opportunities
  • High degree of independent leadership, critical thinking, communication, accountability, analytical and teamwork skills
  • Experience working directly with Executive level stakeholders
  • Bachelors Degree from accredited College or University

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. 

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

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