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Service Delivery Project ManagerJob ID: 2022-33290
Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings, With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.
The Senior Project Manager will be responsible to facilitate and manage the overall order fulfillment process- from order entry to service installation- in order to ensure an efficient, effective service delivery experience for the customer and Sales team. The Senior Project Manager is capable of handling multiple, concurrent, service orders of moderate complexity. In addition, the Senior Project Manager will be responsible for managing service orders requiring challenging technical product specifications. Acts as the Single Point of Contact for the Sales Team and customers regarding all facets of the service delivery and order fulfillment phase. Leads internal teams/task forces. Regularly manages schedule status meetings with internal and external vendors, stakeholders and Customers.
- Bachelor’s Degree preferred.
- 10 + years Service Delivery Project Manager experience.
- Extensive knowledge of telecommunication services and order management.
- Ability to analyze data, trends or obstacles to customer requirements and propose/consider/persuade alternate solutions or methods of implementation.
- Extensive knowledge of Ethernet and TDM for both voice and data connectivity.
- Knowledge of routing/switching equipment as well as protocols such as TCPIP, SIP and SCCP.
Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing